Technical Support Engineer III

About the Role:  

The Technical Support Engineer will be responsible for managing and resolving challenging issues for Planet partners and customers. This includes developing subject matter expertise with Planet products and collaborating with other team members. The successful candidate will be able to quickly gain an understanding of remote sensing, GIS, the Planet platform, API’s, and internal applications. This is a customer-facing role in a very collaborative environment, and therefore, it requires solid interpersonal skills. You will build strong relationships with product engineering teams to ensure smooth product deployments and timely resolution of technical problems. Your contributions will directly enable customers to understand our changing world.

This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.

Applicants must have a valid work permit or legal authorization to work in the EU at the time of application. Unfortunately, visa sponsorship is not available for this role.

Impact You'll Own:

• Provide technical support to Planet customers, partners, and employees via email, phone, chat, or in person.
• Meet/exceed customer expectations regarding response frequency, quality, and overall experience.
• Build foundational relationships with partner teams, including Engineering, Customer Success, Sales, and Product Management.
• Troubleshoot complex technical issues and understand their impact on customer business priorities to develop solutions.
• Manage and prioritize product bugs and enhancement requests.
• Participate in projects that improve the efficiency, quality, and overall customer experience with Planet products.

What You Bring:

• 4+ years of relevant experience in technical support, troubleshooting, and root cause analysis in a customer-facing role.
• 2+ years of experience in scripting languages (JavaScript, Python, Perl) and relational databases (e.g., MySQL, Oracle).
• Understanding of API integration and web application stacks.
• Familiarity with geo-spatial data, satellite imagery, and GIS applications (e.g., ESRI, QGIS).
• Experience with AWS and container-based technology.
• Ability to manage communications for critical customer situations and coordinate resources.
• Ability to multitask, prioritize workload, and work both independently and collaboratively.
• Bachelor's degree in Computer Science, Computer Engineering, or equivalent technical education and work experience.
• Willingness to travel as necessary to client sites and to participate in scheduled weekend on-call support.

What makes you stand out: 

• Experience with Zendesk, JIRA, or comparable ticketing systems
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
• Ability to maintain a professional demeanor when handling complex user issues

Application Deadline:

October 3, 2026 at 11:59p PT

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off 
• Employee Wellness Program 
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity 
• Volunteering Paid Time Off

About the Role:  

The Technical Support Engineer will be responsible for managing and resolving challenging issues for Planet partners and customers. This includes developing subject matter expertise with Planet products and collaborating with other team members. The successful candidate will be able to quickly gain an understanding of remote sensing, GIS, the Planet platform, API’s, and internal applications. This is a customer-facing role in a very collaborative environment, and therefore, it requires solid interpersonal skills. You will build strong relationships with product engineering teams to ensure smooth product deployments and timely resolution of technical problems. Your contributions will directly enable customers to understand our changing world.

This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.

Applicants must have a valid work permit or legal authorization to work in the EU at the time of application. Unfortunately, visa sponsorship is not available for this role.

Impact You'll Own:

• Provide technical support to Planet customers, partners, and employees via email, phone, chat, or in person.
• Meet/exceed customer expectations regarding response frequency, quality, and overall experience.
• Build foundational relationships with partner teams, including Engineering, Customer Success, Sales, and Product Management.
• Troubleshoot complex technical issues and understand their impact on customer business priorities to develop solutions.
• Manage and prioritize product bugs and enhancement requests.
• Participate in projects that improve the efficiency, quality, and overall customer experience with Planet products.

What You Bring:

• 4+ years of relevant experience in technical support, troubleshooting, and root cause analysis in a customer-facing role.
• 2+ years of experience in scripting languages (JavaScript, Python, Perl) and relational databases (e.g., MySQL, Oracle).
• Understanding of API integration and web application stacks.
• Familiarity with geo-spatial data, satellite imagery, and GIS applications (e.g., ESRI, QGIS).
• Experience with AWS and container-based technology.
• Ability to manage communications for critical customer situations and coordinate resources.
• Ability to multitask, prioritize workload, and work both independently and collaboratively.
• Bachelor's degree in Computer Science, Computer Engineering, or equivalent technical education and work experience.
• Willingness to travel as necessary to client sites and to participate in scheduled weekend on-call support.

What makes you stand out: 

• Experience with Zendesk, JIRA, or comparable ticketing systems
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
• Ability to maintain a professional demeanor when handling complex user issues

Application Deadline:

October 3, 2026 at 11:59p PT

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off 
• Employee Wellness Program 
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity 
• Volunteering Paid Time Off