Technical Project Engineer (CCaaS & UCaaS)

We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline.

If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you.

Duties and Responsibilities

• Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare
• Own and manage 1–2 concurrent client implementations depending on workload
• Conduct project scoping, requirements gathering, and solution design with clients
• Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems
• Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing
• Support integration and configuration of APIs and connected systems where applicable
• Facilitate client onboarding sessions, training, and implementation workshops
• Serve as the primary point of contact for clients throughout the implementation lifecycle
• Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success
• Ensure smooth transition to vendor support or operations teams after go-live
• Create and maintain implementation documentation, onboarding guides, and technical playbooks
• Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time

We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communi...

Technical Expertise

• Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar)
• Strong understanding of system configuration, telephony setup, and call flow design
• Experience with integrations, APIs, and technical implementation workflows
• Background in SaaS onboarding, technical consulting, or implementation engineering

Core Skills

• Strong problem-solving and systems-thinking mindset
• Ability to manage complex implementation timelines and multiple stakeholders
• Highly organized with strong attention to detail
• Comfortable troubleshooting technical issues during live implementations

Communication & Soft Skills

• Strong English communication skills (fluent required)
• Confident leading client-facing calls, workshops, and training sessions
• Customer-focused, empathetic, and solution-oriented approach
• Ability to work independently in a remote, cross-functional environment
• Strong documentation skills and ability to translate technical work into clear processes

Bonus Points:

• Experience designing or managing backend workflows for operational processes.
• Familiarity with automation testing and data extraction from PDFs or other structured documents.
• Experience working in startup or remote operations environments.
• Exposure to HIPAA-compliant processes or healthcare operational workflows.

We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline.

If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you.

Duties and Responsibilities

• Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare
• Own and manage 1–2 concurrent client implementations depending on workload
• Conduct project scoping, requirements gathering, and solution design with clients
• Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems
• Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing
• Support integration and configuration of APIs and connected systems where applicable
• Facilitate client onboarding sessions, training, and implementation workshops
• Serve as the primary point of contact for clients throughout the implementation lifecycle
• Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success
• Ensure smooth transition to vendor support or operations teams after go-live
• Create and maintain implementation documentation, onboarding guides, and technical playbooks
• Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time

We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communi...

Technical Expertise

• Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar)
• Strong understanding of system configuration, telephony setup, and call flow design
• Experience with integrations, APIs, and technical implementation workflows
• Background in SaaS onboarding, technical consulting, or implementation engineering

Core Skills

• Strong problem-solving and systems-thinking mindset
• Ability to manage complex implementation timelines and multiple stakeholders
• Highly organized with strong attention to detail
• Comfortable troubleshooting technical issues during live implementations

Communication & Soft Skills

• Strong English communication skills (fluent required)
• Confident leading client-facing calls, workshops, and training sessions
• Customer-focused, empathetic, and solution-oriented approach
• Ability to work independently in a remote, cross-functional environment
• Strong documentation skills and ability to translate technical work into clear processes

Bonus Points:

• Experience designing or managing backend workflows for operational processes.
• Familiarity with automation testing and data extraction from PDFs or other structured documents.
• Experience working in startup or remote operations environments.
• Exposure to HIPAA-compliant processes or healthcare operational workflows.