System Administration Consultant

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a System Administration Consultant based in United States. The System Administration Consultant provides expert guidance, implementation support, and ongoing managed services to help customers optimize their use of enterprise software solutions. This role combines technical configuration expertise with customer-facing consulting, enabling organizations to improve workflows, streamline processes, and achieve operational goals. You will work closely with customers to understand business requirements, recommend improvements, and deliver solutions aligned with established best practices. The position offers the opportunity to build strong client relationships while managing multiple initiatives and driving measurable business outcomes. You will contribute to system optimization, customer education, process improvements, and continuous service innovation in a collaborative environment. The ideal candidate is a proactive problem solver with strong communication skills and experience supporting business applications and customer success.
• Accountabilities: The System Administration Consultant is responsible for delivering professional services, system administration, and consultative support to customers using enterprise software platforms. This role requires strong technical understanding, customer relationship management skills, and the ability to translate business needs into effective system solutions. Configure, administer, and support enterprise software solutions for new and existing customers, including ongoing managed services engagements. Provide customer education on system capabilities, best practices, and effective usage strategies. Conduct system reviews to identify optimization opportunities and recommend improvements aligned with customer objectives. Lead advisory sessions and customer discussions to understand workflows, document challenges, and provide actionable recommendations. Gather, analyze, and validate business requirements, system configurations, integrations, API needs, and process updates. Manage ongoing customer relationships through regular communication, service reviews, dashboard management, and proactive engagement. Translate customer requirements into system enhancements while maintaining delivery standards, service-level agreements, and established methodologies. Prioritize and manage multiple customer initiatives to ensure productivity, quality, and timely delivery. Prepare client-facing documentation, deliverables, presentations, and recommendations using a consultative approach. Identify risks, issues, and improvement opportunities while supporting effective resolution and communicating relevant feedback. Collaborate with internal teams and external stakeholders to support project execution and maintain high-quality customer service. Contribute to internal knowledge sharing, process improvements, and service innovation initiatives. Requirements: The ideal candidate brings experience supporting business applications, customer-facing technology solutions, and system administration processes. They are comfortable working independently on moderately complex initiatives while collaborating with senior team members on larger projects. Bachelor’s degree or equivalent relevant professional experience. 2–4 years of experience working with loan origination systems, account origination platforms, or similar business application environments. Experience configuring, administering, and optimizing enterprise software solutions. Ability to understand customer workflows, gather requirements, and translate business needs into technical solutions. Strong analytical and problem-solving skills with the ability to make sound decisions within established guidelines. Excellent organizational skills with the ability to manage multiple priorities and concurrent initiatives. Strong verbal and written communication skills, including the ability to present information clearly to remote audiences. Proficiency with Microsoft applications and productivity tools. Ability to build and maintain strong internal and external relationships. Customer-focused mindset with strong service orientation and attention to detail. Adaptable, collaborative, and proactive approach to solving customer challenges. Knowledge of customer service principles and professional consulting practices. Benefits: Competitive compensation package. Opportunity to work in a customer-focused consulting environment supporting business-critical technology solutions. Flexible remote work opportunities. Professional growth opportunities through exposure to diverse customer environments and complex projects. Collaborative workplace culture focused on knowledge sharing and continuous improvement. Ability to develop expertise in enterprise software administration, consulting methodologies, and customer success.
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