Strategic Account Manager

Overview

Mesh is hiring a Strategic Account Manager to help our most promising customers unlock their full potential. You’ll own the post-sale journey end to end—driving activation, accelerating adoption, leading QBRs, and spotting expansion opportunities that turn strong customers into long-term growth partners.

This role lives at the intersection of relationships and results. You’ll work closely with business, product, and engineering stakeholders, build a deep understanding of how crypto moves, and stay laser-focused on increasing volume, expanding use cases, and securing renewals. If you enjoy solving complex problems, influencing across teams, and turning infrastructure into real business impact, this role is for you.

What You'll Do

• Own a portfolio of high-potential accounts, leading relationship management, performance tracking, and growth strategy
• Drive customer activation and adoption by removing onboarding blockers and coordinating across internal teams to get customers live and scaling
• Build and manage success plans, run MBR’s/QBRs and check-ins, track performance against goals, and proactively identify risk
• Identify and execute growth opportunities across transaction volume, new use cases, products, and merchant or end-user activation
• Own renewals and support commercial negotiations, including pricing and contract terms, in partnership with Sales and Customer Success leadership
• Partner with Engineering, Product, and Support to resolve issues and ensure customers consistently realize value from Mesh
• Share customer feedback and market insights with Product and GTM teams to inform roadmap and strategy
• Travel up to 25% to meet customers and represent Mesh at industry events

Who You Are

• Bachelor’s degree or equivalent practical experience
• 5+ years in strategic account management or customer-facing roles within payments, fintech, or crypto
• Deep understanding of payment networks, APIs, and integration workflows; experience with crypto or stablecoins is a plus
• Proven track record of driving customer activation, expansion, and renewals across a portfolio
• Commercially savvy, comfortable leading pricing discussions, contract negotiations, and revenue-focused conversations
• Clear, confident communicator who builds trust with both technical and business stakeholders
• Data-driven and highly organized, with the ability to manage multiple priorities and focus on what drives the most impact
• Builder mindset, excited to create scalable processes, playbooks, and better ways of working

Overview

Mesh is hiring a Strategic Account Manager to help our most promising customers unlock their full potential. You’ll own the post-sale journey end to end—driving activation, accelerating adoption, leading QBRs, and spotting expansion opportunities that turn strong customers into long-term growth partners.

This role lives at the intersection of relationships and results. You’ll work closely with business, product, and engineering stakeholders, build a deep understanding of how crypto moves, and stay laser-focused on increasing volume, expanding use cases, and securing renewals. If you enjoy solving complex problems, influencing across teams, and turning infrastructure into real business impact, this role is for you.

What You'll Do

• Own a portfolio of high-potential accounts, leading relationship management, performance tracking, and growth strategy
• Drive customer activation and adoption by removing onboarding blockers and coordinating across internal teams to get customers live and scaling
• Build and manage success plans, run MBR’s/QBRs and check-ins, track performance against goals, and proactively identify risk
• Identify and execute growth opportunities across transaction volume, new use cases, products, and merchant or end-user activation
• Own renewals and support commercial negotiations, including pricing and contract terms, in partnership with Sales and Customer Success leadership
• Partner with Engineering, Product, and Support to resolve issues and ensure customers consistently realize value from Mesh
• Share customer feedback and market insights with Product and GTM teams to inform roadmap and strategy
• Travel up to 25% to meet customers and represent Mesh at industry events

Who You Are

• Bachelor’s degree or equivalent practical experience
• 5+ years in strategic account management or customer-facing roles within payments, fintech, or crypto
• Deep understanding of payment networks, APIs, and integration workflows; experience with crypto or stablecoins is a plus
• Proven track record of driving customer activation, expansion, and renewals across a portfolio
• Commercially savvy, comfortable leading pricing discussions, contract negotiations, and revenue-focused conversations
• Clear, confident communicator who builds trust with both technical and business stakeholders
• Data-driven and highly organized, with the ability to manage multiple priorities and focus on what drives the most impact
• Builder mindset, excited to create scalable processes, playbooks, and better ways of working