Strategic Account Director

Role Overview 

Gradial is looking for a Strategic Account Director to help our enterprise customers realize the full potential of our AI platform. This role focuses on deepening partnerships and expanding value within existing accounts, ensuring customers achieve measurable impact and uncover new ways to grow with Gradial. 

You’ll define how Gradial supports customers post-sale: driving adoption, identifying new use cases, and strengthening strategic relationships across complex global enterprises. Your work will directly influence retention, expansion, and long-term customer success with our enterprise customers 

This role can be remote or in-person at our Seattle HQ.

Responsibilities 

• Own a portfolio of enterprise accounts and develop strategies that drive adoption, value realization, and expansion. 

• Partner with senior stakeholders to identify new workflows, align on future needs, and connect value delivery to business outcomes. 

• Build trusted relationships across Marketing, Web, Engineering, Procurement, and RevOps teams to drive sustained platform engagement. 

• Collaborate with Growth AEs to structure and execute commercial expansions. 

• Deliver compelling, consultative presentations that tie Gradial’s AI capabilities to clear, measurable results. 

• Create scalable playbooks for usage expansion by industry, region, or customer maturity. 

• Maintain disciplined pipeline management and accurate forecasting. 

• Work cross-functionally with Product, Engineering, and Delivery to influence roadmap priorities and accelerate customer impact. 

• Travel as needed for customer meetings and strategic engagements. 

 

Requirements 

• Proven success in enterprise account growth, customer success, or strategic account management at a high-growth technology company. 

• Experience with marketing technology, CMS platforms, or workflow automation systems. 

• Strong ability to translate technical capabilities into business value for senior stakeholders. 

• Demonstrated success managing and expanding large enterprise accounts. 

• Exceptional relationship-building and communication skills at the executive level. 

• Operates with ownership, accountability, and a growth mindset. 

• Willingness to travel based on customer and business needs. 

The OTE salary range for this position is $280,000 – $370,000 annually. Final compensation will be determined based on factors such as experience, skills, and qualifications. In addition to base salary, this role may be eligible for performance-based bonuses and equity awards. Gradial offers a comprehensive benefits package, including medical, dental & vision insurance, 401K retirement plan, paid time off, paid sick leave and other employee wellness programs. 

Role Overview 

Gradial is looking for a Strategic Account Director to help our enterprise customers realize the full potential of our AI platform. This role focuses on deepening partnerships and expanding value within existing accounts, ensuring customers achieve measurable impact and uncover new ways to grow with Gradial. 

You’ll define how Gradial supports customers post-sale: driving adoption, identifying new use cases, and strengthening strategic relationships across complex global enterprises. Your work will directly influence retention, expansion, and long-term customer success with our enterprise customers 

This role can be remote or in-person at our Seattle HQ.

Responsibilities 

• Own a portfolio of enterprise accounts and develop strategies that drive adoption, value realization, and expansion. 

• Partner with senior stakeholders to identify new workflows, align on future needs, and connect value delivery to business outcomes. 

• Build trusted relationships across Marketing, Web, Engineering, Procurement, and RevOps teams to drive sustained platform engagement. 

• Collaborate with Growth AEs to structure and execute commercial expansions. 

• Deliver compelling, consultative presentations that tie Gradial’s AI capabilities to clear, measurable results. 

• Create scalable playbooks for usage expansion by industry, region, or customer maturity. 

• Maintain disciplined pipeline management and accurate forecasting. 

• Work cross-functionally with Product, Engineering, and Delivery to influence roadmap priorities and accelerate customer impact. 

• Travel as needed for customer meetings and strategic engagements. 

 

Requirements 

• Proven success in enterprise account growth, customer success, or strategic account management at a high-growth technology company. 

• Experience with marketing technology, CMS platforms, or workflow automation systems. 

• Strong ability to translate technical capabilities into business value for senior stakeholders. 

• Demonstrated success managing and expanding large enterprise accounts. 

• Exceptional relationship-building and communication skills at the executive level. 

• Operates with ownership, accountability, and a growth mindset. 

• Willingness to travel based on customer and business needs. 

The OTE salary range for this position is $280,000 – $370,000 annually. Final compensation will be determined based on factors such as experience, skills, and qualifications. In addition to base salary, this role may be eligible for performance-based bonuses and equity awards. Gradial offers a comprehensive benefits package, including medical, dental & vision insurance, 401K retirement plan, paid time off, paid sick leave and other employee wellness programs.