Sr. Salesforce Consultant, Service Cloud Voice
neuraflash • Remote - United States
Posted: January 26, 2026
Job Description
YOU'LL HAVE THE OPPORTUNITY TO:
- Facilitate business process reviews to identify customer requirements and processes
- Create visual diagrams illustrating customer business processes
- Create user stories based on customer requirements
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Develop technical requirements and specifications for customers and the technical delivery team
- Learn and drive best practice contact center design into each and every aspect of solution delivery
- Effectively manage aspects of projects and customer communications
- Deliver customer end user training and documentation
- Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
- Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
- Acquire new technical expertise and understanding of latest Salesforce features and major launches
- Understanding of Contact Center routing strategies in Salesforce and Amazon Connect
REQUIRED QUALIFICATIONS:
- 4+ years project experience in a hands-on position
- 4+ years of experience with Salesforce in a development or configuration capacity
- Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
- Solid Understanding of Salesforce Platform and its architecture
- Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
- Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
- Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architectur
California Annual Salary Range
$94,400 - $266,300 USD
Cleveland Annual Salary Range
$87,400 - $213,000 USD
Colorado Annual Salary Range
$94,400 - $230,000 USD
District of Columbia Annual Salary Range
$100,500 - $245,000 USD
Illinois Annual Salary Range
$87,400 - $230,000 USD
Maryland Annual Salary Range
$94,400 - $230,000 USD
Massachusetts Annual Salary Range
$94,400 - $245,000 USD
Minnesota Annual Salary Range
$94,400 - $230,000 USD
New York / New Jersey Annual Salary Range
$87,400 - $266,300 USD
Washington Annual Salary Range
$100,500 - $245,000 USD
Compensation at NeuraFlash, Part of Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, NeuraFlash, Part of Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Additional Content
YOU'LL HAVE THE OPPORTUNITY TO:
- Facilitate business process reviews to identify customer requirements and processes
- Create visual diagrams illustrating customer business processes
- Create user stories based on customer requirements
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Develop technical requirements and specifications for customers and the technical delivery team
- Learn and drive best practice contact center design into each and every aspect of solution delivery
- Effectively manage aspects of projects and customer communications
- Deliver customer end user training and documentation
- Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
- Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
- Acquire new technical expertise and understanding of latest Salesforce features and major launches
- Understanding of Contact Center routing strategies in Salesforce and Amazon Connect
REQUIRED QUALIFICATIONS:
- 4+ years project experience in a hands-on position
- 4+ years of experience with Salesforce in a development or configuration capacity
- Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
- Solid Understanding of Salesforce Platform and its architecture
- Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
- Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
- Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architectur
California Annual Salary Range
$94,400 - $266,300 USD
Cleveland Annual Salary Range
$87,400 - $213,000 USD
Colorado Annual Salary Range
$94,400 - $230,000 USD
District of Columbia Annual Salary Range
$100,500 - $245,000 USD
Illinois Annual Salary Range
$87,400 - $230,000 USD
Maryland Annual Salary Range
$94,400 - $230,000 USD
Massachusetts Annual Salary Range
$94,400 - $245,000 USD
Minnesota Annual Salary Range
$94,400 - $230,000 USD
New York / New Jersey Annual Salary Range
$87,400 - $266,300 USD
Washington Annual Salary Range
$100,500 - $245,000 USD
Compensation at NeuraFlash, Part of Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, NeuraFlash, Part of Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.