Specialist, Process Strategy & Control Reinforcement (R13980)

JOB OVERVIEW

This position will support the Process Strategy and Innovation Vox functions within the Process Strategy & Control Reinforcement team.  The role is responsible for evaluating and validating the implementation of company initiatives, program enhancements, and third-party vendor onboarding through rigorous root cause and financial analysis. As an Analyst, you will partner cross-functionally to assess process performance, identify gaps and risks, quantify financial impact, and ensure initiatives deliver expected outcomes.  

 

RESPONSIBILITIES:   

• Perform deep dive reviews to identify Company needs that beneficially impact the Company. 

• Create business cases that include CBAs, testing results, and recommendations to improve processes and produce cost benefits.   

• Lead discussions with supporting partners to provide the guidance and support needed to implement Company initiatives.  

• Develop insights and recommendations to drive initiatives that support data-driven decision-making, operational efficiency, and scalable process improvements. 

• Notify management of any significant business practices and compliance gaps.   

• Assist with other departmental and organizational projects as needed.  

• Control Exception Monitoring 

• Corrective Action Plans (CAPs)   

• Exams/Audits Liaison Validation Program

  

 REQUIREMENTS:   

• General knowledge of Office 360, including Outlook, Excel, Word, and PPT  

• Bilingual in reading, writing, and speaking English and Spanish  

• Strong verbal and written communication skills  

• Self-starter with the ability to work independently as well as collaboratively within a team environment  

• Adaptive to a fast-changing environment and have the drive to get things done 

• Flexible in prioritizing work, managing multiple tasks, and meeting deadlines 

• Working knowledge of key regulations, including but not limited to Reg B, Reg Z, Reg E, and other privacy-related laws, such as TCPA, FDCPA, and FCRA
• 1+ years combined regulatory compliance and/or legal experience in the consumer financial industry (marketing, originations, and servicing of consumer lending products)

 

#LI-REMOTE

#LI-GK1

JOB OVERVIEW

This position will support the Process Strategy and Innovation Vox functions within the Process Strategy & Control Reinforcement team.  The role is responsible for evaluating and validating the implementation of company initiatives, program enhancements, and third-party vendor onboarding through rigorous root cause and financial analysis. As an Analyst, you will partner cross-functionally to assess process performance, identify gaps and risks, quantify financial impact, and ensure initiatives deliver expected outcomes.  

 

RESPONSIBILITIES:   

• Perform deep dive reviews to identify Company needs that beneficially impact the Company. 

• Create business cases that include CBAs, testing results, and recommendations to improve processes and produce cost benefits.   

• Lead discussions with supporting partners to provide the guidance and support needed to implement Company initiatives.  

• Develop insights and recommendations to drive initiatives that support data-driven decision-making, operational efficiency, and scalable process improvements. 

• Notify management of any significant business practices and compliance gaps.   

• Assist with other departmental and organizational projects as needed.  

• Control Exception Monitoring 

• Corrective Action Plans (CAPs)   

• Exams/Audits Liaison Validation Program

  

 REQUIREMENTS:   

• General knowledge of Office 360, including Outlook, Excel, Word, and PPT  

• Bilingual in reading, writing, and speaking English and Spanish  

• Strong verbal and written communication skills  

• Self-starter with the ability to work independently as well as collaboratively within a team environment  

• Adaptive to a fast-changing environment and have the drive to get things done 

• Flexible in prioritizing work, managing multiple tasks, and meeting deadlines 

• Working knowledge of key regulations, including but not limited to Reg B, Reg Z, Reg E, and other privacy-related laws, such as TCPA, FDCPA, and FCRA
• 1+ years combined regulatory compliance and/or legal experience in the consumer financial industry (marketing, originations, and servicing of consumer lending products)

 

#LI-REMOTE

#LI-GK1