Spanish Speaking Player Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group • Murcia, Region of Murcia, Spain • Spain
Posted: June 25, 2026
Job Description
Spanish Speaking Player Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with leading organisations across a wide range of industries. We specialise in placing skilled professionals in high-growth sectors, including Gaming & Esports, technology, finance, and customer experience. At Mercier Consultancy Group, we are committed to delivering world-class career opportunities that empower candidates to thrive both professionally and personally.
Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a Spanish Speaking Player Support Specialist position in Bulgaria, based on-site in the vibrant city of Sofia. This role sits at the heart of the Gaming & Esports industry, where you will serve as a trusted point of contact for Spanish-speaking players, delivering exceptional support experiences that enhance player satisfaction and loyalty. If you are passionate about gaming, fluent in Spanish, and eager to build a rewarding international career, this is the perfect role for you — and one of the most exciting Spanish-speaking jobs available in Europe right now.
Key Responsibilities
- Provide timely, accurate, and empathetic support to Spanish-speaking players via live chat, email, and ticketing systems, resolving in-game issues, account queries, and technical problems efficiently.
- Assist players with account management tasks including registration, login difficulties, payment and subscription issues, and account security concerns specific to gaming platforms.
- Investigate and escalate complex player complaints, bugs, or gameplay disputes to the appropriate technical or quality assurance teams within the Gaming & Esports environment.
- Maintain a thorough and up-to-date knowledge of game titles, updates, patches, events, and promotions in order to deliver knowledgeable and contextually relevant support to players.
- Document all player interactions accurately within the CRM and support ticketing systems, ensuring proper logging and follow-up for unresolved cases.
- Identify recurring player pain points and communicate feedback trends to team leads and product teams to contribute to continuous improvement of the player experience.
- Uphold and reinforce community guidelines and terms of service, handling reports of inappropriate behaviour, cheating, or violations in accordance with company policy.
- Collaborate closely with fellow Player Support Specialists and team leaders to meet and exceed individual and team KPIs, quality scores, and player satisfaction targets.
- Native or fluent Spanish language skills (both spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants.
- Valid EU passport or the legal right to live and work within the European Union (mandatory).
- A genuine passion for gaming, esports, or the broader interactive entertainment industry is strongly preferred.
- Previous experience in customer support, player support, or a related service role is advantageous, though motivated candidates from other backgrounds are welcome to apply.
- Strong written and verbal communication skills with a professional, patient, and solution-focused approach to player interactions.
- Comfortable working in a fast-paced, on-site team environment in Sofia, Bulgaria, with the ability to manage multiple player queries simultaneously under pressure.
- Basic technical literacy and the ability to quickly learn and navigate gaming platforms, support tools, and CRM systems.
Additional Content
Spanish Speaking Player Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with leading organisations across a wide range of industries. We specialise in placing skilled professionals in high-growth sectors, including Gaming & Esports, technology, finance, and customer experience. At Mercier Consultancy Group, we are committed to delivering world-class career opportunities that empower candidates to thrive both professionally and personally.
Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a Spanish Speaking Player Support Specialist position in Bulgaria, based on-site in the vibrant city of Sofia. This role sits at the heart of the Gaming & Esports industry, where you will serve as a trusted point of contact for Spanish-speaking players, delivering exceptional support experiences that enhance player satisfaction and loyalty. If you are passionate about gaming, fluent in Spanish, and eager to build a rewarding international career, this is the perfect role for you — and one of the most exciting Spanish-speaking jobs available in Europe right now.
Key Responsibilities
- Provide timely, accurate, and empathetic support to Spanish-speaking players via live chat, email, and ticketing systems, resolving in-game issues, account queries, and technical problems efficiently.
- Assist players with account management tasks including registration, login difficulties, payment and subscription issues, and account security concerns specific to gaming platforms.
- Investigate and escalate complex player complaints, bugs, or gameplay disputes to the appropriate technical or quality assurance teams within the Gaming & Esports environment.
- Maintain a thorough and up-to-date knowledge of game titles, updates, patches, events, and promotions in order to deliver knowledgeable and contextually relevant support to players.
- Document all player interactions accurately within the CRM and support ticketing systems, ensuring proper logging and follow-up for unresolved cases.
- Identify recurring player pain points and communicate feedback trends to team leads and product teams to contribute to continuous improvement of the player experience.
- Uphold and reinforce community guidelines and terms of service, handling reports of inappropriate behaviour, cheating, or violations in accordance with company policy.
- Collaborate closely with fellow Player Support Specialists and team leaders to meet and exceed individual and team KPIs, quality scores, and player satisfaction targets.
- Native or fluent Spanish language skills (both spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants.
- Valid EU passport or the legal right to live and work within the European Union (mandatory).
- A genuine passion for gaming, esports, or the broader interactive entertainment industry is strongly preferred.
- Previous experience in customer support, player support, or a related service role is advantageous, though motivated candidates from other backgrounds are welcome to apply.
- Strong written and verbal communication skills with a professional, patient, and solution-focused approach to player interactions.
- Comfortable working in a fast-paced, on-site team environment in Sofia, Bulgaria, with the ability to manage multiple player queries simultaneously under pressure.
- Basic technical literacy and the ability to quickly learn and navigate gaming platforms, support tools, and CRM systems.