Spanish Speaking Customer Care for E-Commerce Platform in Greece
Mercier Consultancy MD • Spain
Posted: February 5, 2026
Job Description
Mercier Consultancy MD is excited to offer an excellent opportunity for Spanish Speaking Customer Service Representatives for a leading E-Commerce Platform, with the chance to work in Greece. This role is perfect for individuals who have a keen interest in online shopping and a dedication to providing outstanding customer support. As a representative, you will assist customers in Spanish, resolving their inquiries and enhancing their overall shopping experience.
Key Responsibilities
- Handle customer inquiries related to product orders, shipping, returns, and account management via phone, email, and chat in Spanish.
- Provide accurate information about products, pricing, promotions, and delivery options.
- Assist customers with order modifications, cancellations, and troubleshooting issues with the e-commerce platform.
- Resolve customer complaints and ensure a high level of satisfaction through effective problem-solving.
- Document all customer interactions and feedback in the CRM system for tracking and follow-up.
- Collaborate with various departments, including logistics and sales, to improve customer service delivery.
- Stay informed about product updates and promotions to provide timely assistance to customers.
- Fluency in Spanish (both written and spoken) is essential; knowledge of English is beneficial.
- Previous experience in customer service, particularly in the e-commerce or retail sector, is preferred.
- Strong communication skills and a friendly, approachable demeanor.
- Ability to handle inquiries and complaints efficiently while maintaining professionalism.
- Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
- Familiarity with e-commerce platforms and customer relationship management (CRM) systems is desirable.
- Willingness to work flexible hours, including weekends and holidays as needed.
- Relocation to Greece is required for this position.
Additional Content
Mercier Consultancy MD is excited to offer an excellent opportunity for Spanish Speaking Customer Service Representatives for a leading E-Commerce Platform, with the chance to work in Greece. This role is perfect for individuals who have a keen interest in online shopping and a dedication to providing outstanding customer support. As a representative, you will assist customers in Spanish, resolving their inquiries and enhancing their overall shopping experience.
Key Responsibilities
- Handle customer inquiries related to product orders, shipping, returns, and account management via phone, email, and chat in Spanish.
- Provide accurate information about products, pricing, promotions, and delivery options.
- Assist customers with order modifications, cancellations, and troubleshooting issues with the e-commerce platform.
- Resolve customer complaints and ensure a high level of satisfaction through effective problem-solving.
- Document all customer interactions and feedback in the CRM system for tracking and follow-up.
- Collaborate with various departments, including logistics and sales, to improve customer service delivery.
- Stay informed about product updates and promotions to provide timely assistance to customers.
- Fluency in Spanish (both written and spoken) is essential; knowledge of English is beneficial.
- Previous experience in customer service, particularly in the e-commerce or retail sector, is preferred.
- Strong communication skills and a friendly, approachable demeanor.
- Ability to handle inquiries and complaints efficiently while maintaining professionalism.
- Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
- Familiarity with e-commerce platforms and customer relationship management (CRM) systems is desirable.
- Willingness to work flexible hours, including weekends and holidays as needed.
- Relocation to Greece is required for this position.