Spanish Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria
Mercier Consultancy Group • Barcelona, Catalonia, Spain • Athens, Attica, Greece
Posted: June 25, 2026
Job Description
Spanish Speaking B2B Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing professionals in rewarding roles throughout the Customer Support Services industry and beyond, we pride ourselves on delivering a seamless, candidate-first experience at every stage of the hiring journey. At Mercier Consultancy Group, we don't just find you a job — we help you build a career.
Job Overview
Mercier Consultancy Group is actively seeking a driven and articulate Spanish Speaking B2B Solutions Consultant to join a prestigious Customer Support Services operation based on-site in Sofia, Bulgaria. This is a standout opportunity for a Spanish-speaking professional to engage directly with business clients, delivering tailored support solutions that drive satisfaction, retention, and long-term commercial success. If you are searching for Spanish-speaking jobs that combine meaningful client interaction with genuine career progression, this Spanish Speaking B2B Solutions Consultant position in Bulgaria is the role you have been waiting for.
Key Responsibilities
- Serve as the primary point of contact for Spanish-speaking B2B clients, managing inbound and outbound communications across phone, email, and live chat channels within the Customer Support Services environment.
- Identify and understand each business client's specific support needs, delivering accurate, timely, and solution-focused responses that align with agreed service level agreements.
- Consult with existing business accounts to present relevant service upgrades, product information, and tailored solutions that add measurable value to their operations.
- Collaborate closely with internal technical, sales, and account management teams to ensure seamless resolution of complex client queries and escalations.
- Maintain detailed, accurate records of all client interactions, cases, and outcomes within the CRM system, ensuring full compliance with data management standards.
- Monitor client satisfaction metrics and proactively follow up on open cases to guarantee complete resolution and an outstanding customer experience.
- Contribute to team performance goals by sharing best practices, supporting colleagues, and participating actively in coaching sessions and quality assurance reviews.
- Stay up to date with product knowledge, industry developments, and internal process changes to consistently deliver expert-level support to Spanish-speaking business clients.
- Native or fluent Spanish language skills, both spoken and written, are essential for this role — all client communications will be conducted in Spanish.
- Valid EU passport (mandatory requirement for employment eligibility in Bulgaria).
- Previous experience in a customer support, client services, or B2B account management role within the Customer Support Services industry is highly advantageous.
- Excellent interpersonal and communication skills, with the ability to build professional rapport with business clients quickly and confidently.
- Strong problem-solving mindset with the ability to manage multiple priorities, meet deadlines, and maintain composure under pressure.
- Proficient in the use of CRM platforms, Microsoft Office Suite, and standard digital communication tools.
- A positive, team-oriented attitude with a genuine commitment to delivering exceptional client outcomes in a fast-paced Customer Support Services environment.
Additional Content
Spanish Speaking B2B Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing professionals in rewarding roles throughout the Customer Support Services industry and beyond, we pride ourselves on delivering a seamless, candidate-first experience at every stage of the hiring journey. At Mercier Consultancy Group, we don't just find you a job — we help you build a career.
Job Overview
Mercier Consultancy Group is actively seeking a driven and articulate Spanish Speaking B2B Solutions Consultant to join a prestigious Customer Support Services operation based on-site in Sofia, Bulgaria. This is a standout opportunity for a Spanish-speaking professional to engage directly with business clients, delivering tailored support solutions that drive satisfaction, retention, and long-term commercial success. If you are searching for Spanish-speaking jobs that combine meaningful client interaction with genuine career progression, this Spanish Speaking B2B Solutions Consultant position in Bulgaria is the role you have been waiting for.
Key Responsibilities
- Serve as the primary point of contact for Spanish-speaking B2B clients, managing inbound and outbound communications across phone, email, and live chat channels within the Customer Support Services environment.
- Identify and understand each business client's specific support needs, delivering accurate, timely, and solution-focused responses that align with agreed service level agreements.
- Consult with existing business accounts to present relevant service upgrades, product information, and tailored solutions that add measurable value to their operations.
- Collaborate closely with internal technical, sales, and account management teams to ensure seamless resolution of complex client queries and escalations.
- Maintain detailed, accurate records of all client interactions, cases, and outcomes within the CRM system, ensuring full compliance with data management standards.
- Monitor client satisfaction metrics and proactively follow up on open cases to guarantee complete resolution and an outstanding customer experience.
- Contribute to team performance goals by sharing best practices, supporting colleagues, and participating actively in coaching sessions and quality assurance reviews.
- Stay up to date with product knowledge, industry developments, and internal process changes to consistently deliver expert-level support to Spanish-speaking business clients.
- Native or fluent Spanish language skills, both spoken and written, are essential for this role — all client communications will be conducted in Spanish.
- Valid EU passport (mandatory requirement for employment eligibility in Bulgaria).
- Previous experience in a customer support, client services, or B2B account management role within the Customer Support Services industry is highly advantageous.
- Excellent interpersonal and communication skills, with the ability to build professional rapport with business clients quickly and confidently.
- Strong problem-solving mindset with the ability to manage multiple priorities, meet deadlines, and maintain composure under pressure.
- Proficient in the use of CRM platforms, Microsoft Office Suite, and standard digital communication tools.
- A positive, team-oriented attitude with a genuine commitment to delivering exceptional client outcomes in a fast-paced Customer Support Services environment.