Solutions Consultant

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Solutions Consultant based in the United States. This role offers the opportunity to connect technical expertise with sales strategy in a mission-driven SaaS environment. You will help prospective customers understand how technology can address their specific operational needs and challenges. Working closely with sales teams, you will create tailored demonstrations and presentations that clearly communicate product value. You will serve as a trusted technical advisor throughout the sales cycle, answering complex questions and shaping compelling solutions. Your insights will also help improve sales processes, strengthen product positioning, and inform future product development. You will collaborate across Sales, Product, and Customer Success in a fast-paced and highly collaborative environment. This is an ideal opportunity for a customer-focused professional who enjoys translating complex technology into practical business outcomes.
• Accountabilities Provide pre-sales technical support and guidance to sales teams throughout the customer journey. Conduct compelling, live solution demonstrations customized to prospective customers’ specific requirements and use cases. Partner closely with Account Executives to understand customer challenges, identify relevant capabilities, and develop tailored presentations. Serve as a technical subject matter expert during sales conversations, addressing questions and providing clear guidance on product functionality and potential solutions. Support RFP processes by contributing accurate, persuasive technical content and ensuring responses effectively address customer requirements. Collaborate with Product and Customer Success teams to promote a seamless experience from initial sales engagement through customer adoption. Gather customer feedback, identify unmet needs, and communicate relevant insights to internal stakeholders to support product and business improvements. Develop sales materials, technical documentation, and supporting resources for new product lines and processes. Build scalable demonstration environments and technical sales assets that enable consistent and effective product presentations. Provide actionable feedback to sales leadership based on observations from customer calls and sales engagements. Review sales call recordings and identify opportunities to improve presentation quality, sales tactics, messaging, and overall effectiveness. Contribute to continuous improvement of the sales process by sharing customer insights and identifying opportunities to increase efficiency and conversion. Requirements 5+ years of professional experience in the human services sector, with a strong understanding of the industry’s operational and customer needs. Familiarity with Electronic Health Record systems or demonstrated experience working with SaaS products. Proven experience supporting complex products or technology solutions in a customer-facing, consulting, pre-sales, or sales engineering capacity. Strong presentation and communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences. Demonstrated ability to understand customer requirements and translate them into relevant, compelling product demonstrations. Experience working across multiple complex product lines is strongly preferred. Strong analytical skills and the ability to assess business challenges, identify customer needs, and develop practical solutions. Excellent organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment. Strong collaboration skills and a team-oriented mindset, with a willingness to share knowledge and continuously improve. Ability to work effectively with Sales, Product, Customer Success, and other cross-functional teams. Customer-focused approach with strong attention to detail and a commitment to delivering high-quality presentations and experiences. Benefits Fully remote position within the United States. 401(k) matching program. Medical, dental, and vision healthcare coverage. Unlimited paid time off. Paid holidays. Paid volunteer time off. Paid parental leave. Opportunity to take meaningful ownership of your work and directly contribute to business growth. Collaborative environment focused on professional development, continuous learning, and cross-functional teamwork. Opportunity to work on technology designed to support organizations serving communities and individuals in the human services sector.
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