Social Media Manager - Gaming - Part-time

Please note that the position is posted in multiple locations, and the role will be 100% remote.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering four service lines: from Create, to Globilize, Media & Entertainment and finally - Engage - which is one of the fastest-growing Service Lines at Keywords Studios. Engage provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

We are seeking a dynamic Social Media Manager, available for part-time, to build our presence from the ground up. The ideal candidate has a passion for American Football, a proven track record in driving engagement and retention, and basic asset creation skills.

What are we looking for? Our Social Media Manager has a knack for the following skills:

Communication

• Engage directly with players by responding to comments on different social media platforms. 
• Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community. 
• Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave. 
• Manage client interactions when the CM Lead is on holiday or sick leave. 
• Foster and maintain a positive work environment – build engagement, resolve conflicts
  
  

Analytics

• Create reports to analyze content performance and make recommendations based on findings. 
• Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule.
  
  

Leadership

• Lead the team when it comes to Paid Social Media 
• Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects. 
• Assist with training and coaching of new and existing Community and Social Media Managers. 

Business

• Develop calendars that include creative ideation and produce relevant and engaging content
• Schedule content to be posted across social channels and write copy for content aligning to brand voice. 
• Support campaign planning, audience and trend research and brand building. 
• Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed. 

Please note that the position is posted in multiple locations, and the role will be 100% remote.Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals s...

• Minimum of 2 years’ experience of community management/social media in gaming on professional basis.
• Excellent written and verbal communication skills in English.
• NFL knowledge is a plus.
• Passionate about video games and social media.
• Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook...)
• Expertise with social listening and social management best practices.
• Experience managing or moderating a thriving gaming community.
• Higher education in marketing, business administration, communication, adult education, or related fields.

Please make sure that your contact information, including your personal email address, location, and what languages you speak and write, is included on either your CV or your cover letter.

Note that any position typically requires full-time availabilities although part-time availability might be considered (depending on our projects).

Please note that the position is posted in multiple locations, and the role will be 100% remote.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering four service lines: from Create, to Globilize, Media & Entertainment and finally - Engage - which is one of the fastest-growing Service Lines at Keywords Studios. Engage provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

We are seeking a dynamic Social Media Manager, available for part-time, to build our presence from the ground up. The ideal candidate has a passion for American Football, a proven track record in driving engagement and retention, and basic asset creation skills.

What are we looking for? Our Social Media Manager has a knack for the following skills:

Communication

• Engage directly with players by responding to comments on different social media platforms. 
• Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community. 
• Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave. 
• Manage client interactions when the CM Lead is on holiday or sick leave. 
• Foster and maintain a positive work environment – build engagement, resolve conflicts
  
  

Analytics

• Create reports to analyze content performance and make recommendations based on findings. 
• Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule.
  
  

Leadership

• Lead the team when it comes to Paid Social Media 
• Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects. 
• Assist with training and coaching of new and existing Community and Social Media Managers. 

Business

• Develop calendars that include creative ideation and produce relevant and engaging content
• Schedule content to be posted across social channels and write copy for content aligning to brand voice. 
• Support campaign planning, audience and trend research and brand building. 
• Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed. 

Please note that the position is posted in multiple locations, and the role will be 100% remote.Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals s...

• Minimum of 2 years’ experience of community management/social media in gaming on professional basis.
• Excellent written and verbal communication skills in English.
• NFL knowledge is a plus.
• Passionate about video games and social media.
• Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook...)
• Expertise with social listening and social management best practices.
• Experience managing or moderating a thriving gaming community.
• Higher education in marketing, business administration, communication, adult education, or related fields.

Please make sure that your contact information, including your personal email address, location, and what languages you speak and write, is included on either your CV or your cover letter.

Note that any position typically requires full-time availabilities although part-time availability might be considered (depending on our projects).