Service Engineer
Solplanet • Cologne, North Rhine-Westphalia, Germany
No Relocation
Posted: July 23, 2026
Job Description
Our belief:
- At SOLPLANET, we are driven by a simple idea: solar for everybody
- We strive to create the best possible experience for distributors, installers and end users
- That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly
Who We Are:
- Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
- AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
- With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
- AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
- Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day
How you´ll help us:
As a Service Engineer,
- Provide technical troubleshooting support to installers and other customers via
- phone or digital channels
- Provide commissioning support (remote or on-site)
- Actively collaborate with international and local colleagues/departments to effectively
- resolve customer issues
- Plan and coordinate the logistics to dispatch inverters for replacement and assist in
- the collection of inverters
- Support the qualification, onboarding and management of new service partners
- Accurately document all relevant case information using CRM software
- Deliver training sessions to customers or internal colleagues
- Continuously identify opportunities to improve products and processes in order to
- improve customer satisfaction and company cost-effectiveness
- Regularly collect feedback such as customer satisfaction to assist in continuous
- improvement of the after sales process
Your background and skills:
- State-certified electrician, preferably specialized in photovoltaic technology, renewable energy, or a comparable field.
- Fluent in German and business fluent in English.
- In-depth knowledge of the technical requirements for PV, energy storage systems,
- EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.
- Ability to work independently and focused in a dynamic, fast-paced environment
- Prior work experience in a PV related industry is not a necessity but will be an advantage
Your attributes:
- Self-motivated and performance driven
- Excellent interpersonal and communication skills
- Can-do attitude and hands-on mindset
- Proactive, dynamic, solution and customer oriented
Additional Content
Our belief:
- At SOLPLANET, we are driven by a simple idea: solar for everybody
- We strive to create the best possible experience for distributors, installers and end users
- That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly
Who We Are:
- Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
- AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
- With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
- AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
- Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day
How you´ll help us:
As a Service Engineer,
- Provide technical troubleshooting support to installers and other customers via
- phone or digital channels
- Provide commissioning support (remote or on-site)
- Actively collaborate with international and local colleagues/departments to effectively
- resolve customer issues
- Plan and coordinate the logistics to dispatch inverters for replacement and assist in
- the collection of inverters
- Support the qualification, onboarding and management of new service partners
- Accurately document all relevant case information using CRM software
- Deliver training sessions to customers or internal colleagues
- Continuously identify opportunities to improve products and processes in order to
- improve customer satisfaction and company cost-effectiveness
- Regularly collect feedback such as customer satisfaction to assist in continuous
- improvement of the after sales process
Your background and skills:
- State-certified electrician, preferably specialized in photovoltaic technology, renewable energy, or a comparable field.
- Fluent in German and business fluent in English.
- In-depth knowledge of the technical requirements for PV, energy storage systems,
- EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.
- Ability to work independently and focused in a dynamic, fast-paced environment
- Prior work experience in a PV related industry is not a necessity but will be an advantage
Your attributes:
- Self-motivated and performance driven
- Excellent interpersonal and communication skills
- Can-do attitude and hands-on mindset
- Proactive, dynamic, solution and customer oriented