Service Desk Analyst - Transitions
Centorrino Technologies • Australia
Posted: July 1, 2026
Job Description
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Transitions team in Australia.
As an IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Work...What you’ll be do:
- Manage inbound and outbound calls and emails to investigate and resolve end user issues.
- Triage inbound calls and tickets and escalate to senior teams when necessary.
- Manage end user accounts and devices across modern platforms
- Creating, updating, and maintaining relevant client documentation in line with best practice standards and mentoring junior team members.
- Create documentation and updating internal knowledge base.
- Developing strong rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or request.
What you’ll bring:
- Experience as an IT Service Desk Analyst
- Excellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms
- Strong customer service orientation and ability to work well under pressure
- Strong problem-solving skills, with the ability to prioritize and manage multiple tasks simultaneously
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Experience with IT service desk software and ticketing systems is ideal
- A broad range of experience maintaining environments, accounts, access permissions and troubleshooting issues.
- Have some exposure to the following and a keen willingness to work with the existing team to develop and learn in areas you are not confident:
- Networking fundamentals
- Employee lifecycle and access management
- SharePoint and OneDrive management and troubleshooting
- Modern application deployment
- Printer fleet management
Desriable:
- Prior experience with ConnectWise
- Prior experience with PowerShell scripting
- Hands-on experience with enterprise IT tools, such as ticketing systems, remote support software, and monitoring tools.
- Confidence implementing and updating GPOs
- Completion of Microsoft based certifications
- Completion of an ITIL certification
- Relevant tertiary qualification in Information Technology
Additional Content
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Transitions team in Australia.
As an IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Work...What you’ll be do:
- Manage inbound and outbound calls and emails to investigate and resolve end user issues.
- Triage inbound calls and tickets and escalate to senior teams when necessary.
- Manage end user accounts and devices across modern platforms
- Creating, updating, and maintaining relevant client documentation in line with best practice standards and mentoring junior team members.
- Create documentation and updating internal knowledge base.
- Developing strong rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or request.
What you’ll bring:
- Experience as an IT Service Desk Analyst
- Excellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms
- Strong customer service orientation and ability to work well under pressure
- Strong problem-solving skills, with the ability to prioritize and manage multiple tasks simultaneously
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Experience with IT service desk software and ticketing systems is ideal
- A broad range of experience maintaining environments, accounts, access permissions and troubleshooting issues.
- Have some exposure to the following and a keen willingness to work with the existing team to develop and learn in areas you are not confident:
- Networking fundamentals
- Employee lifecycle and access management
- SharePoint and OneDrive management and troubleshooting
- Modern application deployment
- Printer fleet management
Desriable:
- Prior experience with ConnectWise
- Prior experience with PowerShell scripting
- Hands-on experience with enterprise IT tools, such as ticketing systems, remote support software, and monitoring tools.
- Confidence implementing and updating GPOs
- Completion of Microsoft based certifications
- Completion of an ITIL certification
- Relevant tertiary qualification in Information Technology