Senior Service Rep. T&O

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Service Representative, T&O based in Canada. This role sits within a dynamic operations and shared services environment supporting investment and operational functions across the business. You will be responsible for executing a wide range of service, transaction, and data management activities while ensuring accuracy, compliance, and strong adherence to operational controls. The position plays a key role in maintaining service quality, supporting stakeholders, and ensuring smooth execution of day-to-day financial and operational processes. You will handle data validation, reporting, reconciliation, and issue resolution while working within defined service level agreements and regulatory frameworks. The environment is structured, detail-oriented, and highly collaborative, requiring strong communication and problem-solving skills. You will also contribute to process improvements and support the implementation of operational changes and system enhancements. This is a role where precision, accountability, and client service directly support business integrity and performance.
• Accountabilities: Execute day-to-day service operations, including transaction processing, service requests, and data handling in accordance with established SLAs and operational guidelines. Collect, structure, and analyze data to produce recurring and ad hoc reports, dashboards, and summaries for internal stakeholders. Perform verification, reconciliation, and validation of information to ensure accuracy, completeness, and compliance with internal controls and regulatory requirements. Identify, analyze, and resolve operational issues, escalating complex cases when required while maintaining service continuity. Support stakeholders by providing accurate and timely responses to internal and external inquiries. Collaborate with cross-functional teams to maintain effective working relationships and ensure smooth service delivery. Contribute to the design, improvement, and implementation of new processes, systems, and operational enhancements. Ensure adherence to risk frameworks, policies, and regulatory requirements while executing daily responsibilities. Provide guidance and support to less experienced team members when needed and assist in handling complex service requests. Requirements: 2–3 years of relevant professional experience in operations, shared services, financial services, or a similar environment. Post-secondary education in a related field or equivalent combination of education and experience. Strong knowledge of business processes, operational controls, and financial or service transaction workflows. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and ability to work with reporting and data tools. Good understanding of risk management principles and regulatory requirements in a financial or operational context. Strong analytical and problem-solving skills with the ability to assess issues and determine appropriate next steps. Excellent communication skills, both written and verbal, with strong attention to clarity and accuracy. Strong organizational and prioritization skills in a fast-paced, structured environment. Customer service mindset with the ability to collaborate effectively across teams and stakeholders. Benefits: Competitive salary range aligned with experience and location (approx. $38,500 – $71,000 CAD base range) Performance-based incentives and potential discretionary bonuses Comprehensive health, dental, and life insurance coverage Retirement and savings plans to support long-term financial well-being Tuition reimbursement and continuous learning support Flexible and hybrid/remote work options depending on role requirements Access to structured training, coaching, and professional development programs Inclusive and collaborative workplace focused on growth and internal mobility
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
• apply for this job