Senior Manager – Inside Sales & Customer Success

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager – Inside Sales & Customer Success based in India. This is a senior leadership role within a modern, data-driven digital sales organization focused on driving revenue growth across inbound, outbound, and customer success motions in the APAC region. You will lead and scale multi-layered teams responsible for new customer acquisition, pipeline generation, and expansion of existing accounts across diverse markets. The role combines strategic planning with hands-on execution, ensuring strong performance across digital channels such as chat, phone, and outbound lead engagement. You will play a key role in shaping regional go-to-market strategies, improving conversion efficiency, and enhancing customer experience across the lifecycle. A strong emphasis is placed on people leadership, coaching, and building high-performance sales and success teams. This position offers the opportunity to influence regional growth strategy while working in a fast-evolving, analytics-driven environment. It is ideal for a leader passionate about scaling teams, improving customer journeys, and delivering measurable business impact across APAC.
• Accountabilities: Lead, coach, and develop Inside Sales and Customer Success teams across APAC, ensuring strong execution, engagement, and leadership pipeline development. Own inbound sales performance across chat and phone channels, optimizing lead conversion, response times, and revenue productivity through data-driven strategies. Drive outbound sales motions across leads, RFIs, and MQLs, ensuring disciplined pipeline generation, coverage, and funnel health across markets. Oversee customer success outcomes including retention, upsell, and cross-sell strategies to maximize lifetime customer value. Develop and execute regional APAC strategies, aligning capacity planning, forecasting accuracy, and business performance with senior leadership priorities. Collaborate cross-functionally with Marketing, Product, Operations, and Analytics teams to improve demand quality, customer journeys, and overall sales efficiency. Requirements: 10–14+ years of experience in Inside Sales, Digital Sales, or Customer Success, with strong exposure to scalable, data-driven sales environments. Mandatory experience managing teams across APAC, including leading managers or large frontline sales and success teams. Proven expertise across inbound sales (chat and phone), outbound sales (leads, RFIs, MQLs), and customer success (retention and expansion). Strong understanding of digital-first sales models, funnel optimization, and performance analytics. Demonstrated ability to design and execute regional growth strategies across multiple geographies and market maturity levels. Excellent leadership, communication, and stakeholder management skills with strong executive presence. Experience working in SaaS or subscription-based business models is highly desirable. Strong analytical mindset with the ability to translate data insights into actionable commercial strategies. Proven track record of coaching, developing, and retaining high-performing teams in fast-paced, matrixed environments. Benefits: Competitive salary package aligned with senior leadership roles. Performance-based incentives tied to regional revenue and growth targets. Opportunity to lead large-scale APAC operations with significant strategic impact. Career growth opportunities within a global, high-performance digital sales environment. Exposure to advanced digital sales ecosystems, analytics tools, and customer engagement platforms. Comprehensive health, wellness, and employee support programs as per policy. Inclusive and flexible work environment supporting leadership autonomy and cross-regional collaboration.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
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