Senior Localization Quality Manager
springhealth66 • Remote
Posted: February 6, 2026
Job Description
Spring Health is looking for a solutions-focused Localization Program Manager to support our continued global expansion and strengthening of our existing offerings. This role will report to the Director, Localization and is a full time position that is fully remote. Occasional travel may be required for team or company events.
What you'll do:
- Solidify Spring Health’s leadership position in offering high quality localized mental health care services globally.
- Develop, implement, and maintain a robust quality framework, including testing processes and standards.
- Define and track key quality metrics and drive continuous quality improvement across all localized products and content.
- Oversee testing cycles, manage bug reporting/triage, and ensure timely resolution of quality issues with cross-functional teams (e.g., engineering, product, ops).
- Own the creation, maintenance, and enforcement of linguistic assets (TMs, glossaries, style guides, reference materials).
- Track and improve the quality performance of external localization vendors.
- Identify opportunities for automation and tooling integrations specifically for quality and testing workflows.
- Collaborate with stakeholders (design, UX, R&D) to improve the quality of our global member experience.
What success looks like in this role:
- Build & deliver the Spring Health localization quality strategy & roadmap.
- Implement a quality framework to measure and improve the localized Spring Health experience.
- Reduce customer escalations related to localization quality.
What you'll bring:
- 5+ years of experience localization program management, quality management, AI/machine translation, or a similar role.
- Proven ability to define, implement, and measure localization quality standards and metrics.
- Experience with localization tools and bug tracking systems.
- Highly organized, detail-oriented, and proficient in root cause analysis and issue prevention.
- Ability to work in a cross-functional and fast-paced environment.
- Fluency in another language is preferred.
The target base salary range for this position is $97,000 - $113,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:
Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
Additional Content
Spring Health is looking for a solutions-focused Localization Program Manager to support our continued global expansion and strengthening of our existing offerings. This role will report to the Director, Localization and is a full time position that is fully remote. Occasional travel may be required for team or company events.
What you'll do:
- Solidify Spring Health’s leadership position in offering high quality localized mental health care services globally.
- Develop, implement, and maintain a robust quality framework, including testing processes and standards.
- Define and track key quality metrics and drive continuous quality improvement across all localized products and content.
- Oversee testing cycles, manage bug reporting/triage, and ensure timely resolution of quality issues with cross-functional teams (e.g., engineering, product, ops).
- Own the creation, maintenance, and enforcement of linguistic assets (TMs, glossaries, style guides, reference materials).
- Track and improve the quality performance of external localization vendors.
- Identify opportunities for automation and tooling integrations specifically for quality and testing workflows.
- Collaborate with stakeholders (design, UX, R&D) to improve the quality of our global member experience.
What success looks like in this role:
- Build & deliver the Spring Health localization quality strategy & roadmap.
- Implement a quality framework to measure and improve the localized Spring Health experience.
- Reduce customer escalations related to localization quality.
What you'll bring:
- 5+ years of experience localization program management, quality management, AI/machine translation, or a similar role.
- Proven ability to define, implement, and measure localization quality standards and metrics.
- Experience with localization tools and bug tracking systems.
- Highly organized, detail-oriented, and proficient in root cause analysis and issue prevention.
- Ability to work in a cross-functional and fast-paced environment.
- Fluency in another language is preferred.
The target base salary range for this position is $97,000 - $113,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:
Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.