Senior Learning Manager

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Learning Manager based in United States. This role is a key leadership position within a global customer experience organization, responsible for shaping and delivering high-impact learning strategies across multiple business lines and client accounts. You will lead a team of learning professionals to design, implement, and continuously improve training programs that directly influence operational performance and employee success. The role requires a strong balance of strategic thinking and hands-on execution, ensuring learning initiatives are aligned with business goals and workforce needs. You will work closely with operations, workforce management, talent acquisition, and client stakeholders to anticipate training demands and support large-scale onboarding and ramp cycles. A major part of the role involves using data-driven insights to evaluate training effectiveness and optimize learning outcomes. This is a highly collaborative and fast-paced environment where leadership, innovation, and continuous improvement are essential.
• Accountabilities: Lead, coach, and develop a team of Learning Managers, Learning Specialists, and training support staff across multiple accounts or sites Design and execute a comprehensive learning and development strategy aligned with organizational and client objectives Oversee training program delivery, ensuring alignment with adult learning principles, compliance standards, and operational requirements Establish and monitor training effectiveness using evaluation frameworks, performance metrics, and feedback analysis Partner with operations, workforce management, talent acquisition, and finance teams to forecast and plan training needs for new hires and client ramps Analyze learning data and performance trends to identify gaps and recommend continuous improvements to training programs Build and maintain strong relationships with internal stakeholders and external clients to ensure training alignment and satisfaction Ensure consistent, engaging, and high-quality learning experiences that support employee performance and retention Manage talent development, succession planning, and capability building within the learning organization Requirements: Bachelor’s degree in Business, Education, Human Resources, or a related field, or equivalent experience 10+ years of experience in training, learning and development, or organizational development roles Proven experience leading and managing large teams in a fast-paced, complex environment (BPO experience preferred) Strong understanding of adult learning principles, instructional design, and training delivery methodologies Demonstrated ability to design, implement, and evaluate large-scale learning programs Strong leadership, coaching, and team development skills with a focus on performance and engagement Excellent communication, presentation, and stakeholder management abilities, including client-facing experience Strong analytical, problem-solving, and project management skills with the ability to manage multiple priorities Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) Ability to use data and insights to influence decisions and improve learning outcomes Benefits: Competitive base salary up to $76,405 annually (depending on experience, skills, and location) Opportunity to lead and shape learning strategy across global client operations Career growth and leadership development opportunities within a large international organization Exposure to diverse teams, clients, and large-scale operational environments Supportive and collaborative culture focused on continuous improvement and innovation Standard employee benefits package in line with company policies (details provided during hiring process) Inclusive workplace committed to equal opportunity and professional development
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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