Senior Engineering Manager, Tenant Experience Platform

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Engineering Manager, Tenant Experience Platform in Canada. This is a high-impact leadership role focused on shaping how large-scale software platforms are operated, observed, and upgraded across diverse deployment models. You will lead multiple engineering teams responsible for building the foundational systems that power tenant experience, including observability, upgrade orchestration, and tenant control mechanisms. The role sits at the intersection of platform engineering, distributed systems, and developer experience, with a strong emphasis on reliability and scalability. You will define and drive a cohesive technical vision that improves how complex systems are managed across cloud-native, self-managed, and dedicated environments. This is a strategic opportunity to build and scale a new function while influencing platform-wide architecture and operational standards. The environment is highly collaborative, async-first, and deeply focused on technical excellence, autonomy, and continuous improvement.
• Accountabilities: Lead and manage multiple engineering teams working on observability, tenant controls, and upgrade tooling within a large-scale platform environment. Define and drive the end-to-end Tenant Experience strategy across cloud, self-managed, and dedicated deployment models. Guide technical direction across distributed systems, including observability frameworks, self-healing capabilities, feature flags, rate limiting, and upgrade orchestration. Partner with senior engineering leaders and cross-functional teams to align platform capabilities and ensure cohesive system integration. Coach and develop engineering managers, supporting team health, performance management, hiring, and organizational design. Translate platform strategy into actionable roadmaps with clear priorities, milestones, and delivery accountability. Own production outcomes impacting reliability, upgrade performance, and tenant operational experience. Requirements: Proven experience managing engineering managers and leading multi-team engineering organizations. Strong background in building, scaling, or restructuring engineering functions in complex technical environments. Experience with distributed systems and SaaS platforms, including Kubernetes-based and containerized architectures. Familiarity with self-managed, on-premises, or hybrid infrastructure environments beyond cloud-only systems. Solid understanding of observability practices (metrics, logs, traces, SLOs/SLIs) and platform reliability concepts. Ability to evaluate architectural tradeoffs and guide technical decision-making across large-scale systems. Experience leading through ambiguity, driving alignment, and creating clarity in evolving technical landscapes. Exposure to modern engineering practices, including AI-assisted development workflows and developer productivity tooling. Benefits: Competitive compensation aligned with senior engineering leadership roles. Equity compensation and employee stock purchase plan. Flexible paid time off and parental leave policies. Remote-first work environment with global collaboration. Professional growth and development funding. Strong emphasis on learning, innovation, and knowledge sharing. Inclusive, high-performance engineering culture with autonomy and impact.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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