Senior Analyst, GTM & Operations (6153)

itD is seeking a Senior Analyst, GTM & Operations to support the execution and operational management of advertising partner programs. This role is pivotal in ensuring the successful delivery of go-to-market (GTM) initiatives by coordinating cross-functional efforts, managing operational workflows, and supporting issue resolution across the partner ecosystem. 

The ideal candidate will bring strong experience in sales or partner operations and a track record of supporting complex program execution, managing stakeholder communications, and contributing to data-driven operational improvements. 

Location: Remote – Austin preferred (aligned to PST/EST time zones) 

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. 

Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. 

 

Responsibilities 

• Support end-to-end execution of advertising partner investment and incentive programs, ensuring alignment with GTM timelines and deliverables 

• Coordinate with cross-functional teams (Engineering, Legal, Marketing, Sales, Partnerships) to support program execution and readiness 

• Track project deliverables, identify risks, and escalate issues as needed to ensure timely resolution and successful outcomes 

• Manage inbound ticketing partner incentive requests and escalations from internal and external stakeholders, ensuring clear communication and timely follow-up 

• Collaborate with technical teams to support system enhancements, including participation in User Acceptance Testing (UAT) and validation of new features 

• Develop and maintain program documentation, reporting, and collateral to support internal alignment and external partner communications 

• Analyze operational data to identify trends, surface insights, and contribute recommendations to improve program performance and efficiency 

• Support process improvement initiatives by identifying inefficiencies and contributing to automation and system enhancement efforts 

Internal Responsibilities 

• Attend regular internal practice community meetings 

• Collaborate with your itD practice team on industry thought leadership 

• Complete client case studies and learning material (blogs, media material) 

• Build out material to contribute to the Digital Transformation practice 

• Attend internal itD networking events (in person and virtual) 

• Work with leadership on career development opportunities 

Required Qualifications and Skills 

• 5+ years of experience in Project Management, Sales Operations, or Partner Operations within a technology environment 

• Experience supporting cross-functional programs and coordinating multiple workstreams across business and technical teams 

• Strong project coordination skills, including tracking deliverables, managing risks, and supporting issue resolution 

• Hands-on experience with CRM systems (Salesforce preferred), including deal tracking, lead/opportunity management, and partner workflows 

• Experience managing or supporting technical support cases and navigating system/process issues 

• Experience supporting GTM launches or operational program rollouts 

• Strong analytical skills with experience using data to identify trends and inform recommendations 

• Advanced proficiency in Excel or Google Sheets and experience building reports or dashboards 

• Exceptional written and verbal communication skills with strong attention to detail 

Preferred Qualifications and Skills 

• Experience with deal registration programs, partner incentives, or sales operations functions 

• Familiarity with enterprise sales processes, including partner-led and direct sales motions 

• Experience working in large-scale, global, or matrixed organizations 

• Exposure to Deal Desk, incentives programs, or sales process optimization 

• Experience collaborating with Engineering, Product, or Data teams on system enhancements 

Education 

Bachelor’s degree in Business, Technology, or a related field required. 

itD is seeking a Senior Analyst, GTM & Operations to support the execution and operational management of advertising partner programs. This role is pivotal in ensuring the successful delivery of go-to-market (GTM) initiatives by coordinating cross-functional efforts, managing operational workflows, and supporting issue resolution across the partner ecosystem. 

The ideal candidate will bring strong experience in sales or partner operations and a track record of supporting complex program execution, managing stakeholder communications, and contributing to data-driven operational improvements. 

Location: Remote – Austin preferred (aligned to PST/EST time zones) 

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. 

Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. 

 

Responsibilities 

• Support end-to-end execution of advertising partner investment and incentive programs, ensuring alignment with GTM timelines and deliverables 

• Coordinate with cross-functional teams (Engineering, Legal, Marketing, Sales, Partnerships) to support program execution and readiness 

• Track project deliverables, identify risks, and escalate issues as needed to ensure timely resolution and successful outcomes 

• Manage inbound ticketing partner incentive requests and escalations from internal and external stakeholders, ensuring clear communication and timely follow-up 

• Collaborate with technical teams to support system enhancements, including participation in User Acceptance Testing (UAT) and validation of new features 

• Develop and maintain program documentation, reporting, and collateral to support internal alignment and external partner communications 

• Analyze operational data to identify trends, surface insights, and contribute recommendations to improve program performance and efficiency 

• Support process improvement initiatives by identifying inefficiencies and contributing to automation and system enhancement efforts 

Internal Responsibilities 

• Attend regular internal practice community meetings 

• Collaborate with your itD practice team on industry thought leadership 

• Complete client case studies and learning material (blogs, media material) 

• Build out material to contribute to the Digital Transformation practice 

• Attend internal itD networking events (in person and virtual) 

• Work with leadership on career development opportunities 

Required Qualifications and Skills 

• 5+ years of experience in Project Management, Sales Operations, or Partner Operations within a technology environment 

• Experience supporting cross-functional programs and coordinating multiple workstreams across business and technical teams 

• Strong project coordination skills, including tracking deliverables, managing risks, and supporting issue resolution 

• Hands-on experience with CRM systems (Salesforce preferred), including deal tracking, lead/opportunity management, and partner workflows 

• Experience managing or supporting technical support cases and navigating system/process issues 

• Experience supporting GTM launches or operational program rollouts 

• Strong analytical skills with experience using data to identify trends and inform recommendations 

• Advanced proficiency in Excel or Google Sheets and experience building reports or dashboards 

• Exceptional written and verbal communication skills with strong attention to detail 

Preferred Qualifications and Skills 

• Experience with deal registration programs, partner incentives, or sales operations functions 

• Familiarity with enterprise sales processes, including partner-led and direct sales motions 

• Experience working in large-scale, global, or matrixed organizations 

• Exposure to Deal Desk, incentives programs, or sales process optimization 

• Experience collaborating with Engineering, Product, or Data teams on system enhancements 

Education 

Bachelor’s degree in Business, Technology, or a related field required.