Salesofce CRM Transformation Lead

Job Description

• 170 zł - 200 zł an hour About the position The Senior CRM Transformation Lead will be responsible for managing the end-to-end transformation of the Salesforce CRM environment. The role combines enterprise-level architecture thinking with strong program management capabilities. The objective is to increase the business value generated by the CRM by addressing underutilization, operational inefficiencies, and potential missed commercial opportunities. Key responsibilities: ● Lead the CRM transformation program in close coordination with the CRM Business Owner. ● Assess the current Salesforce setup, including processes, usage patterns, and development landscape. ● Identify friction points, bottlenecks, and gaps that limit margin improvement or sales effectiveness. ● Define and drive a transformation roadmap aligned with business objectives. ● Coordinate and structure the work of approximately 40 CRM maintenance and development contributors. ● Ensure proper governance, prioritization, and alignment between business and technical teams. ● Integrate AI capabilities where relevant, leveraging Salesforce Agentforce within data protection constraints. ● Monitor progress, risks, and outcomes to ensure delivery of measurable business impact. Required Experience & Skills ● 8+ years of professional experience in CRM, enterprise systems, or large-scale digital transformation environments. ● Strong experience with Salesforce (architecture and platform capabilities). ● Experience leading large-scale CRM transformation or enterprise system transformation programs (Mandatory). ● Enterprise architecture mindset with the ability to align business processes and system design. ● Proven program management expertise in complex, multi-stakeholder environments. ● Experience coordinating large cross-functional teams. ● Understanding of AI integration in enterprise systems, within data protection constraints.
• Margo Offers: · B2B cooperation · Remote working model · Benefits such as medical care and sports card, · Co-financing trainings, certification exams and post-graduate studies, · Ability to work in an international consulting company on ambitious projects, · Individual approach and development opportunities ( ability to change the project and position, possibility to get involved in outside-project activities with additional remuneration), · Excellent working atmosphere, integration events.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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