Salesforce Go-To-Market Lead, Field Service

NeuraFlash, part of Accenture, is a leading, high-growth, innovative consulting and product partner of Salesforce and Amazon. We are seeking a Go-To-Market (GTM) Lead for Field Service to spearhead the expansion and scaling of our global Field Service, powered by Agentforce, practice.

As a leader at the intersection of AI, Contact Centers, and Field Operations, NeuraFlash is uniquely positioned to own the "End-to-End Service" narrative. This role is the engine of that growth. You will be responsible for aggressively engaging the Salesforce sales organization, product team and the general ecosystem, cultivating strategic partner alliances, and manufacturing a high-velocity pipeline of incremental sales opportunities and ultimately bookings.

This is a high-impact, strategic leadership role. You won't just follow a playbook; you will build it. You will work side-by-side with NeuraFlash’s CEO, our Salesforce and Solution Engineering teams, our Field Service Delivery team, and our Marketing team to define and execute the  Field Service growth strategy for FY2027 and beyond.

Your goal is to capitalize on an immense mid-market opportunity by leveraging our deep expertise in AI, Chatbots, Amazon Connect, and Service Cloud Voice to deliver a unified "Front-Office to Field" solution that our competitors simply cannot match.

Key Role Responsibilities:

Your position reports to the CEO and your responsibilities will include, but are not limited to, the following: 

• Build and leverage your Salesforce network to drive incremental sales and pipeline with Field Service. Partner with our SVPs and Account Executives to identify Field Service opportunities in their accounts, and serve as a SME during the pre-sales process
• Help us build new relationships with the Field Service and Agentforce Salesforce sellers across the OUs, Field Service Product Leaders, and SEs to create new opportunities
• Help us take our dominance on Agentforce and incorporate that into our Field Service differentiated offerings and strategies
• Create packages, IP and products aimed at the “Mid-Market” and Commercial side of Salesforce’s business
• Bring thought leadership and expertise to prospective customers during the pre-sales process by translating complex technical features (like Multi-Stage Scheduling or Asset Service Management) into tangible business outcomes
• Identify and qualify new business opportunities through white-space analysis, targeted account mapping, and collaborative outbound plays with our Marketing team
• Develop competitive analysis and POV of Salesforce value and unique advantages against competitors
• Cultivate and expand our awareness and business partnership with Salesforce Executives, Account Executives, and Salesforce product leadership
• Partner with our SVP of Solution Engineering to create a white glove partner sales model with velocity Field Service including awesome demos with Agentforce. Support the Solution Engineering team during the estimation process to ensure accuracy of estimate proposal and resources needed to support proposal, while maintaining competitive pricing model to increase win-rate
• Partner with our Director of Marketing to create a strong marketing plan to create high awareness within the Salesforce Field Service team.  This includes helping create continuous innovative and differentiated content for Field Service, including videos, solution packages, industry plays, customer win stories, and exciting content
• Partner with the Product Leadership and Marketing teams on products, assets, and solution packages for Field Service portfolio
• Partner with our Field Service delivery leadership and team to establish best practices so we can estimate accurately, deploy solutions efficiently and effectively, and have strong CSAT on all customer projects
• Stay involved with the delivery of our projects and act as the executive sponsor of our Field Service projects to learn, evolve, and ensure we continue to add customer references and case studies
• Be our spokesperson in the Salesforce ecosystem on Field Service
• Liaison with Accenture Salesforce Field Service experts to create a best practices viewpoint across the entire organization
• Partner with our Managed Services team to create recurring revenue opportunities through offerings within our Field Service customers
• Partner with Sales Operations and L&D to develop enablement content to train wider Sales organization on Field Service

Qualifications:

• Proven ability to support high performing sales teams through pipeline creation and management
• 3-10 years of experience in the Field Service and Salesforce ecosystem and / or comparable ecosystems
• Excellent presentation and communication skills
• A driven self-starter that can thrive in a fast paced and dynamic start-up environment
• The ideal candidate will have deep experience in the Salesforce and Field Service ecosystem
• While this is a GTM role, an understanding of the technical components is critical for credible discovery
• Deep understanding of the operational challenges in key Field Service deployments and how to effectively apply the technology to different industries and sub-industries
• A strong understanding of how AI and Automation (e.g., Einstein, Predictive Dispatch, Generative AI) are transforming the service landscape
• Willing to travel up to 50% of the time if needed

NeuraFlash, part of Accenture, is a leading, high-growth, innovative consulting and product partner of Salesforce and Amazon. We are seeking a Go-To-Market (GTM) Lead for Field Service to spearhead the expansion and scaling of our global Field Service, powered by Agentforce, practice.

As a leader at the intersection of AI, Contact Centers, and Field Operations, NeuraFlash is uniquely positioned to own the "End-to-End Service" narrative. This role is the engine of that growth. You will be responsible for aggressively engaging the Salesforce sales organization, product team and the general ecosystem, cultivating strategic partner alliances, and manufacturing a high-velocity pipeline of incremental sales opportunities and ultimately bookings.

This is a high-impact, strategic leadership role. You won't just follow a playbook; you will build it. You will work side-by-side with NeuraFlash’s CEO, our Salesforce and Solution Engineering teams, our Field Service Delivery team, and our Marketing team to define and execute the  Field Service growth strategy for FY2027 and beyond.

Your goal is to capitalize on an immense mid-market opportunity by leveraging our deep expertise in AI, Chatbots, Amazon Connect, and Service Cloud Voice to deliver a unified "Front-Office to Field" solution that our competitors simply cannot match.

Key Role Responsibilities:

Your position reports to the CEO and your responsibilities will include, but are not limited to, the following: 

• Build and leverage your Salesforce network to drive incremental sales and pipeline with Field Service. Partner with our SVPs and Account Executives to identify Field Service opportunities in their accounts, and serve as a SME during the pre-sales process
• Help us build new relationships with the Field Service and Agentforce Salesforce sellers across the OUs, Field Service Product Leaders, and SEs to create new opportunities
• Help us take our dominance on Agentforce and incorporate that into our Field Service differentiated offerings and strategies
• Create packages, IP and products aimed at the “Mid-Market” and Commercial side of Salesforce’s business
• Bring thought leadership and expertise to prospective customers during the pre-sales process by translating complex technical features (like Multi-Stage Scheduling or Asset Service Management) into tangible business outcomes
• Identify and qualify new business opportunities through white-space analysis, targeted account mapping, and collaborative outbound plays with our Marketing team
• Develop competitive analysis and POV of Salesforce value and unique advantages against competitors
• Cultivate and expand our awareness and business partnership with Salesforce Executives, Account Executives, and Salesforce product leadership
• Partner with our SVP of Solution Engineering to create a white glove partner sales model with velocity Field Service including awesome demos with Agentforce. Support the Solution Engineering team during the estimation process to ensure accuracy of estimate proposal and resources needed to support proposal, while maintaining competitive pricing model to increase win-rate
• Partner with our Director of Marketing to create a strong marketing plan to create high awareness within the Salesforce Field Service team.  This includes helping create continuous innovative and differentiated content for Field Service, including videos, solution packages, industry plays, customer win stories, and exciting content
• Partner with the Product Leadership and Marketing teams on products, assets, and solution packages for Field Service portfolio
• Partner with our Field Service delivery leadership and team to establish best practices so we can estimate accurately, deploy solutions efficiently and effectively, and have strong CSAT on all customer projects
• Stay involved with the delivery of our projects and act as the executive sponsor of our Field Service projects to learn, evolve, and ensure we continue to add customer references and case studies
• Be our spokesperson in the Salesforce ecosystem on Field Service
• Liaison with Accenture Salesforce Field Service experts to create a best practices viewpoint across the entire organization
• Partner with our Managed Services team to create recurring revenue opportunities through offerings within our Field Service customers
• Partner with Sales Operations and L&D to develop enablement content to train wider Sales organization on Field Service

Qualifications:

• Proven ability to support high performing sales teams through pipeline creation and management
• 3-10 years of experience in the Field Service and Salesforce ecosystem and / or comparable ecosystems
• Excellent presentation and communication skills
• A driven self-starter that can thrive in a fast paced and dynamic start-up environment
• The ideal candidate will have deep experience in the Salesforce and Field Service ecosystem
• While this is a GTM role, an understanding of the technical components is critical for credible discovery
• Deep understanding of the operational challenges in key Field Service deployments and how to effectively apply the technology to different industries and sub-industries
• A strong understanding of how AI and Automation (e.g., Einstein, Predictive Dispatch, Generative AI) are transforming the service landscape
• Willing to travel up to 50% of the time if needed