Reservations & Administration Coordinator - Work from Home (Dayshift)

We are seeking a highly organized and customer-focused professional to manage charter bookings and support day-to-day operations. The ideal candidate ensures smooth scheduling, accurate documentation, and exceptional service for clients while coordinating closely with internal teams.

•   Monitor and manage incoming enquiries through shared email inboxes, website enquiries, and agency channels.
• Coordinate bookings across multiple boats, booking sources, and agency platforms.
• Check availability, confirm booking details, and ensure reservations are accurately entered into the system.
• Maintain booking records and block dates accurately in Google Calendar and related booking tools.
• Raise and issue invoices using Xero for booking agents and direct customers.
• Communicate booking details, timings, and customer information clearly and accurately.
• Support efficient turnaround of booking enquiries, with a focus on closing booking loops promptly.
• Manage last-minute booking requests and schedule adjustments where required.
• Liaise with internal stakeholders to ensure bookings, customer details, and operational requirements are communicated effectively.
• Maintain accurate records, documentation, and booking administration across multiple systems and references.
• Provide general back-of-house administrative support relating to reservations and customer coordination.
• Assist with basic website backend updates, such as updating boat availability, sold notices, or simple page changes.
• Support seasonal social media scheduling and post setup using existing tools and supplied content.
• Follow documented booking procedures and support handover or process continuity where required.
• Support crossover into related administration functions as the role develops.
• Other position-level duties as they arise.

We are seeking a highly organized and customer-focused professional to manage charter bookings and support day-to-day operations. The ideal candidate ensures smooth scheduling, accurate documentation, and exceptional service for clients while coordinat...

•  At least 3 years of experience in reservations, bookings, administration, customer service, or a similar coordination role.
• Strong organisational skills with the ability to multitask across multiple bookings, systems, and priorities.
• High attention to detail and accuracy in booking administration and record keeping.
• Ability to manage the timely turnaround of enquiries and close booking loops efficiently.
• Experience using calendars, shared inboxes, invoicing systems, or booking platforms.
• Basic Xero experience or confidence raising invoices is preferred.
• Ability to work with multiple booking channels, references, and processes.
• Strong written and verbal communication skills.
• Ability to work independently while coordinating effectively with an onshore team.
• Flexible and willing to learn adjacent administration tasks as business needs evolve.
• Basic website backend or content update experience is advantageous.
• Basic social media scheduling or marketing support experience is advantageous.
• Experience in reservations, hotel bookings, short-term accommodation, property management, charter bookings, or similar environments is advantageous.

Note: The official job title of this role is Reservations Agent.

We are seeking a highly organized and customer-focused professional to manage charter bookings and support day-to-day operations. The ideal candidate ensures smooth scheduling, accurate documentation, and exceptional service for clients while coordinating closely with internal teams.

•   Monitor and manage incoming enquiries through shared email inboxes, website enquiries, and agency channels.
• Coordinate bookings across multiple boats, booking sources, and agency platforms.
• Check availability, confirm booking details, and ensure reservations are accurately entered into the system.
• Maintain booking records and block dates accurately in Google Calendar and related booking tools.
• Raise and issue invoices using Xero for booking agents and direct customers.
• Communicate booking details, timings, and customer information clearly and accurately.
• Support efficient turnaround of booking enquiries, with a focus on closing booking loops promptly.
• Manage last-minute booking requests and schedule adjustments where required.
• Liaise with internal stakeholders to ensure bookings, customer details, and operational requirements are communicated effectively.
• Maintain accurate records, documentation, and booking administration across multiple systems and references.
• Provide general back-of-house administrative support relating to reservations and customer coordination.
• Assist with basic website backend updates, such as updating boat availability, sold notices, or simple page changes.
• Support seasonal social media scheduling and post setup using existing tools and supplied content.
• Follow documented booking procedures and support handover or process continuity where required.
• Support crossover into related administration functions as the role develops.
• Other position-level duties as they arise.

We are seeking a highly organized and customer-focused professional to manage charter bookings and support day-to-day operations. The ideal candidate ensures smooth scheduling, accurate documentation, and exceptional service for clients while coordinat...

•  At least 3 years of experience in reservations, bookings, administration, customer service, or a similar coordination role.
• Strong organisational skills with the ability to multitask across multiple bookings, systems, and priorities.
• High attention to detail and accuracy in booking administration and record keeping.
• Ability to manage the timely turnaround of enquiries and close booking loops efficiently.
• Experience using calendars, shared inboxes, invoicing systems, or booking platforms.
• Basic Xero experience or confidence raising invoices is preferred.
• Ability to work with multiple booking channels, references, and processes.
• Strong written and verbal communication skills.
• Ability to work independently while coordinating effectively with an onshore team.
• Flexible and willing to learn adjacent administration tasks as business needs evolve.
• Basic website backend or content update experience is advantageous.
• Basic social media scheduling or marketing support experience is advantageous.
• Experience in reservations, hotel bookings, short-term accommodation, property management, charter bookings, or similar environments is advantageous.

Note: The official job title of this role is Reservations Agent.