Project Manager II (Professional Services)

As a Project Manager within our global Customer Success team, you are the engine behind efficient onboarding and long-term scalability. You will lead Professional Services engagements and oversee customer onboardings, specifically those involving intricate use cases or large-scale migrations.

What you’ll do:

Project Execution & Delivery

• Lead Professional Services (PS) Engagements: Drive rapid platform adoption by delivering projects against a defined Statements of Work (SOW).
• End-to-End Project Management: Own timelines, communications, and change management from kickoff through User Acceptance Testing (UAT) and project closure.
• Navigate Ambiguity: Proactively identify and unblock technical blockers for customers and engineers.
• Reporting & Risk Mitigation: Compile tailored progress reports to communicate key insights and risks to both internal and external stakeholders.

Customer Strategy & Success

• Customer Onboarding: Partner with Customer Success Managers (CSMs) to lead proactive, prescriptive onboarding for Enterprise-level customers.
• Growth & Expansion: Work closely with customers as they scale, ensuring they successfully migrate and expand their use cases on the platform.
• Health & Success Planning: Collaborate with CSMs to audit account health and develop actionable, measurable success plans.
• Stakeholder Management: Diplomatically navigate conflicting priorities to align diverse stakeholders toward a common goal.

Internal Impact & Innovation

• Shape the Function: Provide critical input to help refine the team’s organizational structure, processes, and performance metrics.
• Special Initiatives: Drive high-impact internal projects, including product feature betas, data initiatives, and large-scale migrations.

What you bring to the team:

Professional Experience

• Project Management Expertise: 5+ years of experience leading complex, multi-tiered projects involving both internal and external stakeholders.
• Technical Customer Success: A proven track record of supporting customers through technical implementations, complex migrations, or software onboarding.
• Industry Context: Experience within the Cybersecurity, IT, or Business Operations sectors is highly preferred.

Execution & Tooling

• PM Tech Stack: Proficiency in Smartsheet (or similar platforms like Monday.com or Asana), with experience using Salesforce and data tools like Looker or Omni to track progress.
• AI-Augmented Delivery: Proficiency in utilizing AI tools to streamline project creation, enhance communication clarity, and accelerate overall delivery quality. The ideal candidate views and utilizes AI as a tool for acceleration and working smarter.
• Delivery Frameworks: Familiar with User Acceptance Testing (UAT), change management, and project risk mitigation.
• Commitment to Quality: A high standard of excellence in project delivery and a focus on producing sound, reliable outcomes.

Communication & Strategy

• Strong Communication: A master of "the medium and the message"—you proactively tailor the frequency, tone, and content of communications to suit different audiences.
• Detailed Architect: A unique ability to dive into the granular technical details while ensuring every task aligns with the broader business strategy and impact.
• Cross-Functional Connector: A natural ability to "connect the dots" across teams and initiatives, ensuring alignment between CS, Sales, Product, and Engineering.

This role is remote with ET working hours.

OTE - $120,000 - $125,000 salary + equity

 

As a Project Manager within our global Customer Success team, you are the engine behind efficient onboarding and long-term scalability. You will lead Professional Services engagements and oversee customer onboardings, specifically those involving intricate use cases or large-scale migrations.

What you’ll do:

Project Execution & Delivery

• Lead Professional Services (PS) Engagements: Drive rapid platform adoption by delivering projects against a defined Statements of Work (SOW).
• End-to-End Project Management: Own timelines, communications, and change management from kickoff through User Acceptance Testing (UAT) and project closure.
• Navigate Ambiguity: Proactively identify and unblock technical blockers for customers and engineers.
• Reporting & Risk Mitigation: Compile tailored progress reports to communicate key insights and risks to both internal and external stakeholders.

Customer Strategy & Success

• Customer Onboarding: Partner with Customer Success Managers (CSMs) to lead proactive, prescriptive onboarding for Enterprise-level customers.
• Growth & Expansion: Work closely with customers as they scale, ensuring they successfully migrate and expand their use cases on the platform.
• Health & Success Planning: Collaborate with CSMs to audit account health and develop actionable, measurable success plans.
• Stakeholder Management: Diplomatically navigate conflicting priorities to align diverse stakeholders toward a common goal.

Internal Impact & Innovation

• Shape the Function: Provide critical input to help refine the team’s organizational structure, processes, and performance metrics.
• Special Initiatives: Drive high-impact internal projects, including product feature betas, data initiatives, and large-scale migrations.

What you bring to the team:

Professional Experience

• Project Management Expertise: 5+ years of experience leading complex, multi-tiered projects involving both internal and external stakeholders.
• Technical Customer Success: A proven track record of supporting customers through technical implementations, complex migrations, or software onboarding.
• Industry Context: Experience within the Cybersecurity, IT, or Business Operations sectors is highly preferred.

Execution & Tooling

• PM Tech Stack: Proficiency in Smartsheet (or similar platforms like Monday.com or Asana), with experience using Salesforce and data tools like Looker or Omni to track progress.
• AI-Augmented Delivery: Proficiency in utilizing AI tools to streamline project creation, enhance communication clarity, and accelerate overall delivery quality. The ideal candidate views and utilizes AI as a tool for acceleration and working smarter.
• Delivery Frameworks: Familiar with User Acceptance Testing (UAT), change management, and project risk mitigation.
• Commitment to Quality: A high standard of excellence in project delivery and a focus on producing sound, reliable outcomes.

Communication & Strategy

• Strong Communication: A master of "the medium and the message"—you proactively tailor the frequency, tone, and content of communications to suit different audiences.
• Detailed Architect: A unique ability to dive into the granular technical details while ensuring every task aligns with the broader business strategy and impact.
• Cross-Functional Connector: A natural ability to "connect the dots" across teams and initiatives, ensuring alignment between CS, Sales, Product, and Engineering.

This role is remote with ET working hours.

OTE - $120,000 - $125,000 salary + equity