Program Manager, Central Operations

Amazon • Tokyo, Japan

No Relocation

Posted: April 9, 2026

Central Operations refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run the increasingly complex and growing last mile delivery network. Central Operations is a key

Central Operations refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run the increasingly complex and growing last mile delivery network. Central Operations is a key strategic initiative with a vision to transform the way AMZL executes route planning, scheduling, on-road management and last mile delivery. We are looking for a Program Manager to join the team and drive improvement in processes and technology used within the operational team. This person will have a strong ability to excel and develop in new teams with a high degree of ambiguity. Key job responsibilities - Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions - Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners - Oversee gaps between teams, processes and systems - Identify and mitigate risks (before they become roadblocks) - Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership - Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our systems - Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals

- 2+ years of program or project management experience - 3+ years of Computerized Maintenance Management System program experience - 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience - 3+ years of advanced Microsoft Word and Excel experience - Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience - Speak, write, and read fluently in English

- Knowledge of Lean principles and DMAIC methodology - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document - Experience with material handling systems (MHS) installation, operation and maintenance - Experience working in an analytical environment with cross-functional teams - Experience using Microsoft Projects software - Speak, write, and read fluently in Japanese Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.