Professional Services Specialist - Dedicated Account

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Professional Services Specialist - Dedicated Account based in Canada. This role is a highly technical, client-facing position dedicated to supporting a strategic enterprise customer within the physical security and video management space. The Professional Services Specialist acts as the on-site expert responsible for ensuring the stability, performance, and continuous improvement of complex Video Security & Access Control systems. Working in a fast-paced, mission-critical environment, the role combines deep technical troubleshooting with proactive system maintenance and upgrade leadership. It requires close collaboration with IT teams, security stakeholders, and internal technical groups to deliver reliable, high-quality service. The position is central to maintaining operational continuity, managing system evolution, and ensuring customer satisfaction. It is ideal for a hands-on technical professional who thrives in large-scale enterprise environments where precision and responsiveness are essential.
• Accountabilities: Provide on-site installation, configuration, maintenance, and optimization of Video Security & Access Control systems in line with enterprise standards and best practices. Lead planning and execution of large-scale system upgrades, including software/firmware updates, licensing validation, and infrastructure coordination. Conduct technical troubleshooting, root cause analysis, and remediation of system issues, including high-priority outages and performance incidents. Perform system audits, acceptance testing, and preventative maintenance activities, ensuring compliance with contractual SLAs and operational requirements. Produce detailed technical reports documenting system status, deficiencies, corrective actions, and lifecycle recommendations. Support integration and configuration of advanced analytics, system components, and security technologies across multi-site environments. Develop and maintain strong relationships with client IT teams, integrators, and internal cross-functional stakeholders to ensure service continuity and alignment. Requirements: Bachelor’s degree or diploma in Computer Science, Engineering, Information Technology, or a related technical field. 5+ years of experience in IT environments with strong exposure to Video Management Systems (VMS), Access Control Systems (ACS), or physical security infrastructure. Hands-on experience with enterprise-scale deployments, troubleshooting, and system integration in mission-critical environments. Strong knowledge of networking concepts including TCP/IP, UDP, firewalls, routing, PoE, and multicast environments. Familiarity with tools and technologies such as Wireshark, PowerShell, and system diagnostics platforms. Relevant certifications such as CCNA, CCNP, MCSA, CompTIA A+, or equivalent are required or strongly preferred. Strong analytical, problem-solving, and communication skills with the ability to translate technical issues into clear solutions. Ability to manage high-pressure situations, prioritize effectively, and travel extensively (50%+). Benefits: Competitive compensation aligned with experience, skills, and market benchmarks in Canada, including a base salary range of approximately $95,000–$100,000 CAD. Comprehensive health and wellness benefits supporting physical and mental wellbeing. Opportunity to work on a dedicated strategic enterprise account in a high-impact, mission-critical environment. Exposure to advanced video security, access control, and large-scale enterprise infrastructure technologies. Career development opportunities within a global technology and safety-focused organization. Collaborative environment working alongside technical experts, engineers, and cross-functional teams. Inclusive and people-first culture emphasizing professional growth, diversity, and continuous learning.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
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