Product Support Specialist, Education Team

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Specialist, Education Team based in India. This role offers the opportunity to support the adoption of digital learning solutions across schools and education systems throughout India. You will help education partners overcome technical challenges by guiding them through onboarding, integrations, and account management processes. The position combines technical support, stakeholder collaboration, and problem-solving to improve the experience of teachers, administrators, and students. You will work closely with education teams, government partners, and internal product and engineering teams to deliver scalable solutions. This is a high-impact opportunity for someone passionate about technology, education, and creating smoother digital experiences. You will play a key role in reducing technical barriers and enabling organizations to use innovative tools effectively.
• Accountabilities: As a Product Support Specialist, you will provide technical guidance and support to education partners, ensuring successful implementation, adoption, and ongoing usage of digital learning solutions. You will act as a bridge between technical teams and education stakeholders, helping resolve issues and improve processes. Guide schools, education departments, and administrators through SSO setup, domain verification, and account provisioning processes. Support integrations with Google Workspace and Microsoft 365 / Entra ID environments, including authentication, provisioning, and directory synchronization troubleshooting. Serve as the technical point of contact for large-scale education rollouts involving multiple authentication and access management workflows. Diagnose onboarding challenges and resolve technical issues alongside school IT teams, administrators, and district-level stakeholders. Escalate complex product or platform issues to internal teams, including partnerships, product, and engineering stakeholders. Create clear, localized documentation, setup guides, and self-service resources to improve onboarding efficiency. Identify recurring support challenges and share insights internally to help improve products and processes. Support training sessions and enablement activities for administrators and trainers on account management, access, and troubleshooting. Manage multiple projects, timelines, and stakeholders while maintaining clear communication and proactive risk management. Requirements: The ideal candidate is a technically skilled support professional with experience in identity management, integrations, and customer-facing technical roles. You should be comfortable explaining complex technical concepts clearly and working with diverse stakeholders in an education or enterprise environment. Minimum 3 years of experience in technical support, implementation, solutions engineering, or similar customer-facing technical roles. Hands-on experience with SSO, SAML, OAuth, identity management, and access configuration. Strong understanding of Google Workspace administration and Microsoft 365 / Entra ID, including domain verification, provisioning, and directory synchronization. Ability to troubleshoot technical issues methodically and take ownership until successful resolution. Experience supporting schools, government organizations, enterprise customers, or large-scale deployments is preferred. Strong communication skills in English and Hindi, both written and verbal. Ability to explain technical concepts to non-technical users in a clear and approachable way. Strong organizational skills with the ability to manage multiple stakeholders and priorities simultaneously. Proactive mindset with strong problem-solving abilities and attention to detail. Comfortable working in a changing environment and adapting to evolving business needs. Benefits: Fully remote opportunity available to candidates based in India. 12-month independent contractor engagement with flexibility in managing delivery and schedule. Opportunity to contribute to digital education initiatives impacting schools and communities across India. Collaboration with international teams and education stakeholders. Exposure to large-scale technology implementations and identity management solutions. Opportunity to develop expertise in education technology, integrations, and customer success. Work on meaningful projects focused on improving access to digital learning tools.
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