POS Technical Support Specialist

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a POS Technical Support Specialist based in the United States. The POS Technical Support Specialist plays a key role in delivering reliable technical support to merchants using point-of-sale systems and payment solutions. This role focuses on troubleshooting hardware, software, and networking issues while ensuring smooth deployment and configuration of POS equipment. You will work directly with clients, manage support requests, and collaborate with internal teams to resolve technical challenges efficiently. The position requires strong customer service skills, technical knowledge, and attention to detail in managing hardware inventory and system data. As part of a fast-growing payments environment, you will help businesses operate seamlessly by providing dependable and responsive support. This is an opportunity to contribute to a customer-focused technology team while building expertise in payment systems and POS platforms.
• Accountabilities: The POS Technical Support Specialist is responsible for supporting merchants with technical issues, managing hardware deployments, and ensuring accurate system operations. The role requires a combination of customer service, technical troubleshooting, inventory management, and administrative coordination. Provide technical support for merchants using Oracle Simphony and other point-of-sale systems, addressing hardware, software, and networking questions. Configure and deploy new and replacement POS hardware according to customer requirements. Manage incoming support requests, route tickets and calls appropriately, and escalate complex issues when needed. Perform point-of-sale data entry tasks, hardware replacements, and system updates with accuracy. Maintain accurate electronic records, documentation, and database entries related to merchant equipment and support activities. Assist with inventory tracking, including hardware assets, returns, and replacement processes. Deliver high-quality customer service while ensuring timely resolution of merchant and deployment-related concerns. Requirements: The ideal candidate has hands-on technical support experience, strong communication skills, and familiarity with POS environments. This role requires the ability to troubleshoot effectively, manage multiple priorities, and provide excellent service to merchants. High school diploma or equivalent required. 3+ years of experience providing call center or technical support for Oracle Simphony or similar POS systems. 2+ years of experience in technical customer service or help desk environments. Strong customer service mindset with excellent verbal and written communication skills. Solid general knowledge of computers, hardware configuration, and basic technical troubleshooting. Familiarity with Microsoft Office and/or Google Workspace tools. Strong organizational skills with attention to detail and accuracy in documentation. Ability to work flexible schedules, including one evening shift and one weekend shift per week. Benefits: Competitive hourly compensation ranging from $20.00 to $28.00 USD, depending on location, skills, experience, and qualifications. Medical, dental, and vision insurance coverage. Paid time off. 401(k) retirement plan with company match. Mental health support and employee well-being programs. Paid maternity and paternity leave. Education assistance and opportunities for professional development. Company-funded lifestyle spending account. Remote work flexibility within the United States.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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