Portuguese Speaking Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group • Spain • Porto, Porto District, Portugal
Posted: August 7, 2026
Job Description
Portuguese Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, dedicated to connecting top-tier talent with world-leading organizations. We pride ourselves on delivering bespoke staffing solutions, helping professionals secure career-defining Portuguese-speaking jobs in some of Europe's most vibrant business hubs.
Job Overview
We are currently seeking a motivated professional for a Portuguese Speaking Support Specialist position in Bulgaria. This role is an exceptional opportunity to join a fast-paced Customer Support Services environment, providing high-quality assistance while enjoying a relocation package that ensures a seamless transition to life in Eastern Europe.
Key Responsibilities
- Deliver exceptional customer support services via phone, email, and chat to our Portuguese-speaking client base.
- Resolve technical and general inquiries with a focus on first-contact resolution and high customer satisfaction.
- Maintain detailed records of customer interactions within our CRM systems to ensure continuous service improvements.
- Collaborate with international teams to share best practices and optimize support workflows.
- Identify and escalate complex customer issues to the appropriate department while ensuring proactive communication.
- Stay updated on product developments to provide accurate information and professional guidance to all users.
- Contribute to a positive, team-oriented culture as part of our thriving office in Sofia.
- Native or fluent Portuguese (spoken and written) is mandatory for this role.
- Professional proficiency in English to communicate within our diverse international team.
- Valid EU passport or a valid work permit for Bulgaria.
- Proven experience in a Customer Support Services role or a high-volume client-facing environment.
- Strong problem-solving skills and an empathetic approach to customer interaction.
- Availability for on-site work in Sofia, Bulgaria.
Additional Content
Portuguese Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, dedicated to connecting top-tier talent with world-leading organizations. We pride ourselves on delivering bespoke staffing solutions, helping professionals secure career-defining Portuguese-speaking jobs in some of Europe's most vibrant business hubs.
Job Overview
We are currently seeking a motivated professional for a Portuguese Speaking Support Specialist position in Bulgaria. This role is an exceptional opportunity to join a fast-paced Customer Support Services environment, providing high-quality assistance while enjoying a relocation package that ensures a seamless transition to life in Eastern Europe.
Key Responsibilities
- Deliver exceptional customer support services via phone, email, and chat to our Portuguese-speaking client base.
- Resolve technical and general inquiries with a focus on first-contact resolution and high customer satisfaction.
- Maintain detailed records of customer interactions within our CRM systems to ensure continuous service improvements.
- Collaborate with international teams to share best practices and optimize support workflows.
- Identify and escalate complex customer issues to the appropriate department while ensuring proactive communication.
- Stay updated on product developments to provide accurate information and professional guidance to all users.
- Contribute to a positive, team-oriented culture as part of our thriving office in Sofia.
- Native or fluent Portuguese (spoken and written) is mandatory for this role.
- Professional proficiency in English to communicate within our diverse international team.
- Valid EU passport or a valid work permit for Bulgaria.
- Proven experience in a Customer Support Services role or a high-volume client-facing environment.
- Strong problem-solving skills and an empathetic approach to customer interaction.
- Availability for on-site work in Sofia, Bulgaria.