Portuguese Speaking Solutions Consultant - Work In Sofia, Bulgaria
Mercier Consultancy Group • Lisbon, Lisbon, Portugal • Germany
Posted: August 7, 2026
Job Description
Portuguese Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. As leaders in executive and specialist staffing, we pride ourselves on facilitating career-defining opportunities for multilingual professionals seeking to elevate their careers in dynamic international environments.
Job Overview
We are currently searching for an exceptional professional to join our team in an on-site Portuguese Speaking Solutions Consultant position in Bulgaria. This role is ideal for a communicative, problem-solving expert who is eager to deliver premium customer support services within a high-growth, international corporate hub.
Key Responsibilities
- Act as the primary point of contact for Portuguese-speaking clients, ensuring an industry-leading standard of customer support services.
- Analyze complex customer inquiries and provide tailored solutions to ensure high levels of satisfaction and brand loyalty.
- Maintain comprehensive documentation of all customer interactions in our CRM systems to track performance metrics.
- Collaborate with cross-functional teams to escalate and resolve technical or process-related issues efficiently.
- Contribute to the continuous improvement of customer support workflows by providing actionable insights from client feedback.
- Achieve daily and monthly service level targets while maintaining a professional and helpful demeanor.
- Participate in ongoing training modules to stay informed about product updates and industry best practices.
- Native or fluent Portuguese (spoken and written).
- Proficiency in English to facilitate communication within our diverse team.
- Valid EU passport (mandatory).
- Previous experience in Customer Support Services or a client-facing consultative role is highly valued.
- Strong problem-solving skills and the ability to thrive in a fast-paced environment.
- Excellent interpersonal skills and a genuine desire to deliver premium service.
Additional Content
Portuguese Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. As leaders in executive and specialist staffing, we pride ourselves on facilitating career-defining opportunities for multilingual professionals seeking to elevate their careers in dynamic international environments.
Job Overview
We are currently searching for an exceptional professional to join our team in an on-site Portuguese Speaking Solutions Consultant position in Bulgaria. This role is ideal for a communicative, problem-solving expert who is eager to deliver premium customer support services within a high-growth, international corporate hub.
Key Responsibilities
- Act as the primary point of contact for Portuguese-speaking clients, ensuring an industry-leading standard of customer support services.
- Analyze complex customer inquiries and provide tailored solutions to ensure high levels of satisfaction and brand loyalty.
- Maintain comprehensive documentation of all customer interactions in our CRM systems to track performance metrics.
- Collaborate with cross-functional teams to escalate and resolve technical or process-related issues efficiently.
- Contribute to the continuous improvement of customer support workflows by providing actionable insights from client feedback.
- Achieve daily and monthly service level targets while maintaining a professional and helpful demeanor.
- Participate in ongoing training modules to stay informed about product updates and industry best practices.
- Native or fluent Portuguese (spoken and written).
- Proficiency in English to facilitate communication within our diverse team.
- Valid EU passport (mandatory).
- Previous experience in Customer Support Services or a client-facing consultative role is highly valued.
- Strong problem-solving skills and the ability to thrive in a fast-paced environment.
- Excellent interpersonal skills and a genuine desire to deliver premium service.