Portuguese Speaking iRobot Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group • Lisbon, Lisbon, Portugal • Portugal
Posted: August 7, 2026
Job Description
Portuguese Speaking iRobot Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading corporations. As a leader in European recruitment and BPO services, we pride ourselves on facilitating career-defining opportunities for professionals seeking impactful roles in dynamic environments.
Job Overview
We are thrilled to offer an exciting Portuguese Speaking iRobot Support Specialist position in Bulgaria for a global leader in consumer electronics. This role is perfect for a tech-savvy professional eager to advance their career while living in a vibrant, historic European capital, further solidifying our reputation for providing the best Portuguese-speaking jobs in the region.
Key Responsibilities
- Provide high-level technical support to customers regarding advanced consumer electronics and smart home robotics.
- Troubleshoot hardware and software connectivity issues for iRobot products via phone, email, and chat.
- Educate users on product features, maintenance best practices, and ecosystem integration to ensure a seamless consumer experience.
- Maintain detailed case documentation in our CRM system, ensuring accurate records of all technical interactions.
- Collaborate with internal teams to provide feedback on emerging technical trends within the consumer electronics market.
- Represent the brand with professionalism, ensuring high customer satisfaction scores in every interaction.
- Stay updated on the latest firmware and smart home innovations to deliver expert-level assistance.
- Native or fluent Portuguese (spoken and written).
- Valid EU passport (mandatory).
- Strong passion for consumer electronics and a genuine interest in smart technology.
- Excellent communication skills and the ability to explain complex technical solutions clearly.
- Previous experience in customer service or technical support is considered a significant advantage.
- Willingness to relocate to Sofia for this unique Portuguese Speaking iRobot Support Specialist position in Bulgaria.
Additional Content
Portuguese Speaking iRobot Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading corporations. As a leader in European recruitment and BPO services, we pride ourselves on facilitating career-defining opportunities for professionals seeking impactful roles in dynamic environments.
Job Overview
We are thrilled to offer an exciting Portuguese Speaking iRobot Support Specialist position in Bulgaria for a global leader in consumer electronics. This role is perfect for a tech-savvy professional eager to advance their career while living in a vibrant, historic European capital, further solidifying our reputation for providing the best Portuguese-speaking jobs in the region.
Key Responsibilities
- Provide high-level technical support to customers regarding advanced consumer electronics and smart home robotics.
- Troubleshoot hardware and software connectivity issues for iRobot products via phone, email, and chat.
- Educate users on product features, maintenance best practices, and ecosystem integration to ensure a seamless consumer experience.
- Maintain detailed case documentation in our CRM system, ensuring accurate records of all technical interactions.
- Collaborate with internal teams to provide feedback on emerging technical trends within the consumer electronics market.
- Represent the brand with professionalism, ensuring high customer satisfaction scores in every interaction.
- Stay updated on the latest firmware and smart home innovations to deliver expert-level assistance.
- Native or fluent Portuguese (spoken and written).
- Valid EU passport (mandatory).
- Strong passion for consumer electronics and a genuine interest in smart technology.
- Excellent communication skills and the ability to explain complex technical solutions clearly.
- Previous experience in customer service or technical support is considered a significant advantage.
- Willingness to relocate to Sofia for this unique Portuguese Speaking iRobot Support Specialist position in Bulgaria.