Portuguese Speaking Customer Service for Fashion & Luxury Brand in Greece
Mercier Consultancy MD • Portugal
Posted: January 20, 2026
Job Description
Mercier Consultancy MD is delighted to offer an opportunity for Portuguese Speaking Customer Service Representatives for a prestigious Fashion & Luxury Brand based in Greece. This exciting role is ideal for individuals who are passionate about fashion and luxury goods, and who excel at providing top-tier customer service. As a customer service representative, you will assist clients by answering inquiries and offering support in Portuguese, ensuring a premium shopping experience.
Key Responsibilities
- Manage customer inquiries related to luxury fashion products, order status, and brand services via phone, email, and chat in Portuguese.
- Provide detailed information about products, including materials, size guides, and styling advice.
- Assist customers with order processing, returns, exchanges, and any related service inquiries.
- Resolve any customer complaints or issues promptly while maintaining a high level of satisfaction.
- Document customer interactions accurately in the CRM system and follow up as needed.
- Collaborate with internal teams to ensure a seamless service experience for clients.
- Stay informed on the latest fashion trends and brand collections to provide knowledgeable assistance.
- Fluency in Portuguese (both written and spoken) is essential; knowledge of English and/or Greek is a plus.
- Experience in customer service, ideally within the fashion or luxury goods sector.
- Exceptional communication and interpersonal skills, with a focus on delivering an outstanding customer experience.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to manage multiple inquiries and prioritize effectively in a fast-paced environment.
- Familiarity with customer relationship management (CRM) software and office applications is desirable.
- Availability to work flexible hours, including evenings and weekends as necessary.
Additional Content
Mercier Consultancy MD is delighted to offer an opportunity for Portuguese Speaking Customer Service Representatives for a prestigious Fashion & Luxury Brand based in Greece. This exciting role is ideal for individuals who are passionate about fashion and luxury goods, and who excel at providing top-tier customer service. As a customer service representative, you will assist clients by answering inquiries and offering support in Portuguese, ensuring a premium shopping experience.
Key Responsibilities
- Manage customer inquiries related to luxury fashion products, order status, and brand services via phone, email, and chat in Portuguese.
- Provide detailed information about products, including materials, size guides, and styling advice.
- Assist customers with order processing, returns, exchanges, and any related service inquiries.
- Resolve any customer complaints or issues promptly while maintaining a high level of satisfaction.
- Document customer interactions accurately in the CRM system and follow up as needed.
- Collaborate with internal teams to ensure a seamless service experience for clients.
- Stay informed on the latest fashion trends and brand collections to provide knowledgeable assistance.
- Fluency in Portuguese (both written and spoken) is essential; knowledge of English and/or Greek is a plus.
- Experience in customer service, ideally within the fashion or luxury goods sector.
- Exceptional communication and interpersonal skills, with a focus on delivering an outstanding customer experience.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to manage multiple inquiries and prioritize effectively in a fast-paced environment.
- Familiarity with customer relationship management (CRM) software and office applications is desirable.
- Availability to work flexible hours, including evenings and weekends as necessary.