Portuguese Speaking Customer Service Agent - Work In Sofia - Paid Relocation
Patrique Mercier Recruitment By Nellie • Vila Nova de Gaia, Porto District, Portugal • Sofia, Sofia City Province, Bulgaria
Posted: April 5, 2026
Job Description
Patrique Mercier Recruitment FR is pleased to offer a great opportunity for a Portuguese Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This role includes a paid relocation package, making it an ideal choice for individuals seeking to develop their career in customer service while experiencing a new culture and environment.
Responsibilities
- Provide excellent customer service to Portuguese-speaking clients via phone, email, and chat.
- Assist customers with questions related to products, orders, returns, and general support.
- Resolve customer issues efficiently and professionally, ensuring high satisfaction.
- Maintain accurate and detailed records of customer interactions within the CRM system.
- Collaborate with internal teams to improve service quality and customer experience.
- Participate in ongoing training to enhance product knowledge and customer service skills.
- Fluency in Portuguese and English, both spoken and written.
- Experience in customer service roles, ideally in a relevant industry.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities with a customer-focused mindset.
- Proficiency in customer service software and Microsoft Office tools.
- Detail-oriented with strong organizational skills.
- Willingness to relocate to Sofia, with relocation expenses covered.
Additional Content
Patrique Mercier Recruitment FR is pleased to offer a great opportunity for a Portuguese Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This role includes a paid relocation package, making it an ideal choice for individuals seeking to develop their career in customer service while experiencing a new culture and environment.
Responsibilities
- Provide excellent customer service to Portuguese-speaking clients via phone, email, and chat.
- Assist customers with questions related to products, orders, returns, and general support.
- Resolve customer issues efficiently and professionally, ensuring high satisfaction.
- Maintain accurate and detailed records of customer interactions within the CRM system.
- Collaborate with internal teams to improve service quality and customer experience.
- Participate in ongoing training to enhance product knowledge and customer service skills.
- Fluency in Portuguese and English, both spoken and written.
- Experience in customer service roles, ideally in a relevant industry.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities with a customer-focused mindset.
- Proficiency in customer service software and Microsoft Office tools.
- Detail-oriented with strong organizational skills.
- Willingness to relocate to Sofia, with relocation expenses covered.