Polish-Speaking Customer Support for Luxury Brand Retail Department
Mercier Consultancy • Greece
Posted: February 18, 2026
Job Description
Mercier Consultancy is thrilled to announce an opening for a Polish-Speaking Customer Support Representative in our Luxury Brand Retail Department! In this prestigious role, you will be the first point of contact for our Polish-speaking clients, delivering exceptional service and support as they explore our high-end luxury products. Your communication skills and dedication to client satisfaction will be key in providing memorable experiences.
This position is perfect for individuals who have a passion for luxury brands and are committed to delivering exemplary service. If you are enthusiastic, articulate, and have a keen eye for detail, we invite you to apply!
Responsibilities
- Provide customer support in Polish through phone, email, and chat
- Assist clients with inquiries related to luxury products, orders, and services
- Document customer interactions and solutions in our support systems
- Collaborate with internal teams to resolve client issues and provide personalized support
- Maintain a thorough understanding of the luxury product lines and brand values
- Collect and analyze customer feedback to continuously improve service quality
- Participate in training sessions to enhance product knowledge and customer service skills
- Fluency in Polish and English, both written and verbal is mandatory. Speaking Customer Support for Luxury & High-End Brand Retail Department
- Excellent communication and interpersonal skills
- Adept at handling inquiries with patience and professionalism
- Proficiency in customer service tools and software
Additional Content
Mercier Consultancy is thrilled to announce an opening for a Polish-Speaking Customer Support Representative in our Luxury Brand Retail Department! In this prestigious role, you will be the first point of contact for our Polish-speaking clients, delivering exceptional service and support as they explore our high-end luxury products. Your communication skills and dedication to client satisfaction will be key in providing memorable experiences.
This position is perfect for individuals who have a passion for luxury brands and are committed to delivering exemplary service. If you are enthusiastic, articulate, and have a keen eye for detail, we invite you to apply!
Responsibilities
- Provide customer support in Polish through phone, email, and chat
- Assist clients with inquiries related to luxury products, orders, and services
- Document customer interactions and solutions in our support systems
- Collaborate with internal teams to resolve client issues and provide personalized support
- Maintain a thorough understanding of the luxury product lines and brand values
- Collect and analyze customer feedback to continuously improve service quality
- Participate in training sessions to enhance product knowledge and customer service skills
- Fluency in Polish and English, both written and verbal is mandatory. Speaking Customer Support for Luxury & High-End Brand Retail Department
- Excellent communication and interpersonal skills
- Adept at handling inquiries with patience and professionalism
- Proficiency in customer service tools and software