Polish Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group • Lisbon, Lisbon, Portugal • Sofia, Sofia City Province, Bulgaria
Posted: August 5, 2026
Job Description
Polish Speaking Back Office Gaming Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and specialized BPO solutions. We bridge the gap between world-class talent and industry-leading organizations, ensuring our candidates find the perfect professional home while advancing their global careers.
Job Overview
We are currently recruiting for an exciting Polish Speaking Back Office Gaming Support Specialist position in Bulgaria for a titan in the Gaming & Esports industry. This is a unique opportunity to join one of the most sought-after Polish-speaking jobs in Europe, where you will provide elite-level back-office support within a high-energy, digital-first environment.
Key Responsibilities
- Manage complex back-office inquiries related to player accounts, gaming transactions, and platform integrity.
- Ensure industry-standard compliance and security protocols are maintained across all Gaming & Esports interactions.
- Coordinate with internal teams to resolve escalated issues for high-value players in the Polish market.
- Maintain a deep understanding of gaming trends and esports mechanics to provide accurate and relevant support.
- Monitor and analyze player data to identify potential risks or fraudulent activity within the gaming ecosystem.
- Provide consistent, high-quality feedback to the development team to improve the overall user experience for Polish players.
- Draft and maintain documentation in Polish to streamline internal support processes and workflows.
- Native or fluent Polish (spoken and written) is mandatory for this role.
- Professional proficiency in English to collaborate within our international team.
- Strong passion for the Gaming & Esports industry and a deep understanding of online gaming culture.
- Previous experience in a back-office, administrative, or customer support role is highly advantageous.
- Valid EU passport or right to work in Bulgaria.
- A proactive mindset with excellent problem-solving capabilities in a fast-paced environment.
Additional Content
Polish Speaking Back Office Gaming Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and specialized BPO solutions. We bridge the gap between world-class talent and industry-leading organizations, ensuring our candidates find the perfect professional home while advancing their global careers.
Job Overview
We are currently recruiting for an exciting Polish Speaking Back Office Gaming Support Specialist position in Bulgaria for a titan in the Gaming & Esports industry. This is a unique opportunity to join one of the most sought-after Polish-speaking jobs in Europe, where you will provide elite-level back-office support within a high-energy, digital-first environment.
Key Responsibilities
- Manage complex back-office inquiries related to player accounts, gaming transactions, and platform integrity.
- Ensure industry-standard compliance and security protocols are maintained across all Gaming & Esports interactions.
- Coordinate with internal teams to resolve escalated issues for high-value players in the Polish market.
- Maintain a deep understanding of gaming trends and esports mechanics to provide accurate and relevant support.
- Monitor and analyze player data to identify potential risks or fraudulent activity within the gaming ecosystem.
- Provide consistent, high-quality feedback to the development team to improve the overall user experience for Polish players.
- Draft and maintain documentation in Polish to streamline internal support processes and workflows.
- Native or fluent Polish (spoken and written) is mandatory for this role.
- Professional proficiency in English to collaborate within our international team.
- Strong passion for the Gaming & Esports industry and a deep understanding of online gaming culture.
- Previous experience in a back-office, administrative, or customer support role is highly advantageous.
- Valid EU passport or right to work in Bulgaria.
- A proactive mindset with excellent problem-solving capabilities in a fast-paced environment.