Pay Customer Success Manager, MM/Ent
remotecom • Remote-Southern Europe
No Relocation
Posted: May 29, 2026
Job Description
What this job can offer you
-
This is an exciting time to join Remote and make a personal difference in the global employment space as a Pay Customer Success Manager, as part of our Customer Experience team.
Independent owner of day-to-day outcomes across a portfolio spanning Payroll + EOR + adjacent products. Runs the standard post-sales motion - proactive engagement, adoption, and structured risk management.
What you bring
- CS/AM experience in Payroll and/or HR Tech in complex B2B SaaS
- Strong stakeholder management and crisp written communication
- Ability to diagnose risk early and run structured mitigation
- Comfortable coordinating across multiple teams and products
- Uses AI as a human-in-the-loop assistant for prep, synthesis, and drafting - validates against source-of-truth docs before sending any comms.
- Writes and speaks fluent English.
Key Responsibilities
- Accountability & autonomy - own book outcomes end-to-end inside guardrails - run renewal-risk plans when signals surface
- Communication & collaboration - proactive updates - consistent agendas and follow-ups - align cross-functional DRIs early
- Customer outcomes - protect retention - drive adoption - meet engagement/QBR expectations
- Commercial impact - identify and progress opportunities with Sales - document consistently in SFDC + Vitally
- Complexity & problem solving - translate ambiguity into a plan - reduce rework through disciplined detail
- Operational excellence - Vitally hygiene as system of record - clean handovers
- AI fluency - uses AI to draft customer comms, summarize meetings/case context, and structure risk summaries; verifies facts and commitments; ships customer-ready outputs without added rework
- Multi-product coordination - manage dependencies at a high level so customers feel complexity is handled
- Team impact - visible contribution via customer-facing projects and informal mentoring
Practicals
- You'll report to: Senior Manager, Pay & HCM Customer Success
- Team: Customer Experience - Customer Success
- Location: For this position we welcome everyone to apply, but we will prioritize applications from EMEA
- Start date: As soon as possible
Application process
- Exercise stage
- Interview with recruiter
- Interview with future manager
- Interview with team members (no managers present)
- Bar Raiser Interview
- Prior employment verification check
Additional Content
What this job can offer you
-
This is an exciting time to join Remote and make a personal difference in the global employment space as a Pay Customer Success Manager, as part of our Customer Experience team.
Independent owner of day-to-day outcomes across a portfolio spanning Payroll + EOR + adjacent products. Runs the standard post-sales motion - proactive engagement, adoption, and structured risk management.
What you bring
- CS/AM experience in Payroll and/or HR Tech in complex B2B SaaS
- Strong stakeholder management and crisp written communication
- Ability to diagnose risk early and run structured mitigation
- Comfortable coordinating across multiple teams and products
- Uses AI as a human-in-the-loop assistant for prep, synthesis, and drafting - validates against source-of-truth docs before sending any comms.
- Writes and speaks fluent English.
Key Responsibilities
- Accountability & autonomy - own book outcomes end-to-end inside guardrails - run renewal-risk plans when signals surface
- Communication & collaboration - proactive updates - consistent agendas and follow-ups - align cross-functional DRIs early
- Customer outcomes - protect retention - drive adoption - meet engagement/QBR expectations
- Commercial impact - identify and progress opportunities with Sales - document consistently in SFDC + Vitally
- Complexity & problem solving - translate ambiguity into a plan - reduce rework through disciplined detail
- Operational excellence - Vitally hygiene as system of record - clean handovers
- AI fluency - uses AI to draft customer comms, summarize meetings/case context, and structure risk summaries; verifies facts and commitments; ships customer-ready outputs without added rework
- Multi-product coordination - manage dependencies at a high level so customers feel complexity is handled
- Team impact - visible contribution via customer-facing projects and informal mentoring
Practicals
- You'll report to: Senior Manager, Pay & HCM Customer Success
- Team: Customer Experience - Customer Success
- Location: For this position we welcome everyone to apply, but we will prioritize applications from EMEA
- Start date: As soon as possible
Application process
- Exercise stage
- Interview with recruiter
- Interview with future manager
- Interview with team members (no managers present)
- Bar Raiser Interview
- Prior employment verification check