Partnerships Manager, LATAM

Are you passionate about the intersection of music, data, and technology?

As a Partnerships Manager at BMAT, you won’t just manage accounts, you’ll be a champion for our clients in the LATAM music ecosystem. You will take ownership of a vibrant portfolio, playing a pivotal role in ensuring our partners get the absolute best out of our music monitoring and data services.

Operating autonomously in a remote setup, you’ll be the bridge between the industry’s most exciting players—from labels and publishers to DSPs and CMOs—and our internal teams.

We’re looking for someone who speaks the language of music and is eager to turn complex data into real-world industry impact.

Key Responsibilities

• Portfolio Ownership & Client Success: Autonomously manage and nurture a portfolio of B2B clients in LATAM, ensuring high satisfaction, retention, and long-term partnership growth.
• Strategic Account Management: Act as the primary point of contact for complex client requests, proactively identifying account health risks and unlocking expansion opportunities.
• Industry Consultation: Leverage your deep knowledge of the music ecosystem to guide clients through onboarding, technical workflows, and data utilisation.
• Voice of the Customer: Gather, synthesise, and advocate for client feedback and product requirements, collaborating closely with Product and Engineering teams to influence our roadmap.
• Enhancement of Customer Experience: Contribute to initiatives aimed at improving the overall customer journey, including onboarding processes, knowledge base resources, and communication strategies.

Are you passionate about the intersection of music, data, and technology? As a Partnerships Manager at BMAT, you won’t just manage accounts, you’ll be a champion for our clients in the LATAM music ecosystem. You will take ownership of a vibrant portfol...

• Experience: 3+ years in B2B Partner Success or Account Management, and 1–2 years of experience within the music industry (e.g., DSPs, labels, publishers, CMOs/PROs, or music tech).
• Strategic & Analytical Mindset: Comfortable working with complex data structures and music metadata; ability to dissect issues and translate insights into actionable solutions.
• Communication: Exceptional written and verbal communication skills; adept at negotiating and building relationships across diverse cultures and business stakeholders.
• Tools: Proficiency with CRM, support, and project management tools, including Atlassian (Jira, Confluence), Freshdesk, and Google Suite / Excel.
• Language Skills: Fluency in English and Spanish is required. Portuguese proficiency is a strong plus.
• Soft Skills: Autonomous, organised, detail-oriented, and resilient. You thrive in a fast-paced, remote-first environment.

Onboarding Objectives

• Within 30 Days: Familiarise yourself with BMAT’s product suite and internal tools; deep-dive into your portfolio to understand client history; shadow team members on calls.
• Within 60 Days: Fully assume ownership of your client portfolio; collaborate with the global team on strategic initiatives; identify and propose solutions for workflow or product gaps.
• Within 90 Days: Act as a trusted advisor and strategic voice for your LATAM portfolio; establish proactive management plans for top-tier clients; contribute high-level insights to scale regional operations.

Are you passionate about the intersection of music, data, and technology?

As a Partnerships Manager at BMAT, you won’t just manage accounts, you’ll be a champion for our clients in the LATAM music ecosystem. You will take ownership of a vibrant portfolio, playing a pivotal role in ensuring our partners get the absolute best out of our music monitoring and data services.

Operating autonomously in a remote setup, you’ll be the bridge between the industry’s most exciting players—from labels and publishers to DSPs and CMOs—and our internal teams.

We’re looking for someone who speaks the language of music and is eager to turn complex data into real-world industry impact.

Key Responsibilities

• Portfolio Ownership & Client Success: Autonomously manage and nurture a portfolio of B2B clients in LATAM, ensuring high satisfaction, retention, and long-term partnership growth.
• Strategic Account Management: Act as the primary point of contact for complex client requests, proactively identifying account health risks and unlocking expansion opportunities.
• Industry Consultation: Leverage your deep knowledge of the music ecosystem to guide clients through onboarding, technical workflows, and data utilisation.
• Voice of the Customer: Gather, synthesise, and advocate for client feedback and product requirements, collaborating closely with Product and Engineering teams to influence our roadmap.
• Enhancement of Customer Experience: Contribute to initiatives aimed at improving the overall customer journey, including onboarding processes, knowledge base resources, and communication strategies.

Are you passionate about the intersection of music, data, and technology? As a Partnerships Manager at BMAT, you won’t just manage accounts, you’ll be a champion for our clients in the LATAM music ecosystem. You will take ownership of a vibrant portfol...

• Experience: 3+ years in B2B Partner Success or Account Management, and 1–2 years of experience within the music industry (e.g., DSPs, labels, publishers, CMOs/PROs, or music tech).
• Strategic & Analytical Mindset: Comfortable working with complex data structures and music metadata; ability to dissect issues and translate insights into actionable solutions.
• Communication: Exceptional written and verbal communication skills; adept at negotiating and building relationships across diverse cultures and business stakeholders.
• Tools: Proficiency with CRM, support, and project management tools, including Atlassian (Jira, Confluence), Freshdesk, and Google Suite / Excel.
• Language Skills: Fluency in English and Spanish is required. Portuguese proficiency is a strong plus.
• Soft Skills: Autonomous, organised, detail-oriented, and resilient. You thrive in a fast-paced, remote-first environment.

Onboarding Objectives

• Within 30 Days: Familiarise yourself with BMAT’s product suite and internal tools; deep-dive into your portfolio to understand client history; shadow team members on calls.
• Within 60 Days: Fully assume ownership of your client portfolio; collaborate with the global team on strategic initiatives; identify and propose solutions for workflow or product gaps.
• Within 90 Days: Act as a trusted advisor and strategic voice for your LATAM portfolio; establish proactive management plans for top-tier clients; contribute high-level insights to scale regional operations.