Partner Success Manager - German Speaking

Partner Success Manager – EMEA (DACH Focus)
Join our EMEA Partner Success team and play a key role in helping DACH and EMEA partners maximise value from core ConnectWise solutions. You’ll provide best‑practice guidance, product optimisation support, and trusted insight to drive adoption and long‑term success. German required, remote based.

The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. This role works in partnership with the Sales, Marketing, and Support team(s) to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners. 

Essential Duties & Responsibilities:

• Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise 
  stakeholders to ensure adoption and a successful renewal
• Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of 
  the partners business
• Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their 
  needs
• Acts as an escalation point to drive resolution in a timely, proactive manner
• Travels to partner locations and IT Nation events
• Helps create scalable playbooks and process around partner interactions and profiles that can be used 
  across the entire PSM team
• Identifies processes to facilitate cross-functional communication, prioritization, and visibility for
  requests and escalations

Knowledge, Skills, and/or Abilities Required:

• Fluent in German and English 
• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of industry standards
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Strong knowledge of business processes cross-functionally
• Ability to quickly grasp and distinctly explain technological and business concepts
• Strong knowledge of the IT Service Provider market and business
• Technical acumen and business management skills

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree required in related field or equivalent business experience
• 6+ years of relevant experience
• Preferred: 5+ years in SaaS industry

Partner Success Manager – EMEA (DACH Focus)
Join our EMEA Partner Success team and play a key role in helping DACH and EMEA partners maximise value from core ConnectWise solutions. You’ll provide best‑practice guidance, product optimisation support, and trusted insight to drive adoption and long‑term success. German required, remote based.

The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. This role works in partnership with the Sales, Marketing, and Support team(s) to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners. 

Essential Duties & Responsibilities:

• Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise 
  stakeholders to ensure adoption and a successful renewal
• Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of 
  the partners business
• Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their 
  needs
• Acts as an escalation point to drive resolution in a timely, proactive manner
• Travels to partner locations and IT Nation events
• Helps create scalable playbooks and process around partner interactions and profiles that can be used 
  across the entire PSM team
• Identifies processes to facilitate cross-functional communication, prioritization, and visibility for
  requests and escalations

Knowledge, Skills, and/or Abilities Required:

• Fluent in German and English 
• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of industry standards
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Strong knowledge of business processes cross-functionally
• Ability to quickly grasp and distinctly explain technological and business concepts
• Strong knowledge of the IT Service Provider market and business
• Technical acumen and business management skills

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree required in related field or equivalent business experience
• 6+ years of relevant experience
• Preferred: 5+ years in SaaS industry