Operations Coordinator
charterup • Remote, US
Posted: September 1, 2026
Job Description
Title: Operations Coordinator
Reports to: Service Operations Manager
Location: Remote, US
Shift details: Flexible to work nights and weekends. Training schedule for the first 6 weeks will vary.
About the Role:
We are looking for an enthusiastic and detail-oriented Operations Coordinator to join our growing Service Operations team. This entry-level role focuses on providing outstanding customer support by assisting with inquiries, resolving issues, and ensuring a seamless customer experience. You’ll collaborate with various teams and learn to effectively manage day-to-day customer interactions while gaining valuable skills in a fast-paced, remote-first environment.
Key Responsibilities:
- Audit upcoming trips to ensure all required trip details are complete and accurate prior to service.
- Respond to incoming phone calls and emails from transportation providers, addressing questions and resolving operational issues.
- Source, negotiate, and secure last-minute transportation (LMT) providers to maintain service commitments.
- Coordinate with providers to resolve scheduling conflicts, trip changes, cancellations, and service disruptions.
- Escalate complex operational issues to the appropriate internal teams while ensuring timely follow-up and resolution.
- Partner closely with the L&CS, Sales, and Operations teams to resolve issues impacting customers and providers.
- Monitor active trips and proactively communicate updates related to delays, provider changes, or operational challenges.
- Maintain accurate documentation of provider communications, trip updates, and resolutions within internal systems.
- Prepare weekly operational reports and provide updates to Regional Leads on provider performance and recurring issues.
- Follow established operational procedures and service-level expectations while identifying opportunities to improve workflows and provider experience.
Experience and Skills:
- 2+ years of customer service or logistics coordination experience; experience in transportation, hospitality, or similar industries is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in fast-paced or high-pressure situations.
- Strong organizational skills and the ability to multitask effectively.
- A customer-focused mindset with a commitment to delivering exceptional service.
- Willingness to adapt to changing priorities and learn new systems or processes.
Recruiting Process:
- Step 1: Video call with Talent Acquisition
- Step 2: Video call interview with Hiring Manager
- Step 3: Final video call interview with team.
- Step 4: Offer & background check
Additional Content
Title: Operations Coordinator
Reports to: Service Operations Manager
Location: Remote, US
Shift details: Flexible to work nights and weekends. Training schedule for the first 6 weeks will vary.
About the Role:
We are looking for an enthusiastic and detail-oriented Operations Coordinator to join our growing Service Operations team. This entry-level role focuses on providing outstanding customer support by assisting with inquiries, resolving issues, and ensuring a seamless customer experience. You’ll collaborate with various teams and learn to effectively manage day-to-day customer interactions while gaining valuable skills in a fast-paced, remote-first environment.
Key Responsibilities:
- Audit upcoming trips to ensure all required trip details are complete and accurate prior to service.
- Respond to incoming phone calls and emails from transportation providers, addressing questions and resolving operational issues.
- Source, negotiate, and secure last-minute transportation (LMT) providers to maintain service commitments.
- Coordinate with providers to resolve scheduling conflicts, trip changes, cancellations, and service disruptions.
- Escalate complex operational issues to the appropriate internal teams while ensuring timely follow-up and resolution.
- Partner closely with the L&CS, Sales, and Operations teams to resolve issues impacting customers and providers.
- Monitor active trips and proactively communicate updates related to delays, provider changes, or operational challenges.
- Maintain accurate documentation of provider communications, trip updates, and resolutions within internal systems.
- Prepare weekly operational reports and provide updates to Regional Leads on provider performance and recurring issues.
- Follow established operational procedures and service-level expectations while identifying opportunities to improve workflows and provider experience.
Experience and Skills:
- 2+ years of customer service or logistics coordination experience; experience in transportation, hospitality, or similar industries is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in fast-paced or high-pressure situations.
- Strong organizational skills and the ability to multitask effectively.
- A customer-focused mindset with a commitment to delivering exceptional service.
- Willingness to adapt to changing priorities and learn new systems or processes.
Recruiting Process:
- Step 1: Video call with Talent Acquisition
- Step 2: Video call interview with Hiring Manager
- Step 3: Final video call interview with team.
- Step 4: Offer & background check