Operational Inside Support Representative (ISR)

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative. Recognized for over a decade as one of the Phoenix Business Journal's "Best Places to Work" in Arizona, iT1 offers a vibrant work culture where teamwork and support are paramount.

As an Operational ISR at iT1, you will provide support covering a wide scope of responsibilities, including pricing, sourcing, and quoting to customers, order entry, shipment tracking, accounts receivable assistance, and general data entry, among other tasks. 

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative. Recognized for over a decade as one of the Phoenix Business Journal's "Best Places to Work" in Ar...

• Provide overall excellent customer service to help complete any customer requests and resolve potential issues 
• Support the sales team by overseeing the order process within our internal systems
• Providing shipment tracking information to customers and Account Managers 
• Work with the Accounting department in supporting accounts payable and receivable processes 
• Work with customers and manufacturers to facilitate return requests Order modifications/changes
• Produce and distribute internal and external reports as needed 
• Pricing, sourcing, quoting, and deal registrations
• Process shipping label request
• Perform other duties as needed

Job Qualification Requirements

• Experience in pricing, sourcing, quoting, and deal registrations at a Value Added Reseller within the Channel required
• Excellent communication skills, both written and verbal 
• Possess high-level organization and time-management skills 
• The ability to work quickly and accurately in both independent and team situations 
• Strong computer skills, including Microsoft Office and Excel
• The aptitude for learning new systems and software quickly 
• Financial skills and background 
• The ability to juggle a variety of tasks at the same time 
• Demonstrated consistency in values, principles, and work ethic 

Physical Demands:

• Sit at a computer for up to 8 hours per day
• Keyboarding for 8 hours per day
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients/coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)

• Engage in effective communication via phone and in-person conversations

• Ability to handle both routine and challenging customer interactions

Job Location:

• Hybrid if local to the Tempe, AZ
• Remote if located outside of a reasonable commute
• Mon - Fri 8 am - 5 pm

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative. Recognized for over a decade as one of the Phoenix Business Journal's "Best Places to Work" in Arizona, iT1 offers a vibrant work culture where teamwork and support are paramount.

As an Operational ISR at iT1, you will provide support covering a wide scope of responsibilities, including pricing, sourcing, and quoting to customers, order entry, shipment tracking, accounts receivable assistance, and general data entry, among other tasks. 

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative. Recognized for over a decade as one of the Phoenix Business Journal's "Best Places to Work" in Ar...

• Provide overall excellent customer service to help complete any customer requests and resolve potential issues 
• Support the sales team by overseeing the order process within our internal systems
• Providing shipment tracking information to customers and Account Managers 
• Work with the Accounting department in supporting accounts payable and receivable processes 
• Work with customers and manufacturers to facilitate return requests Order modifications/changes
• Produce and distribute internal and external reports as needed 
• Pricing, sourcing, quoting, and deal registrations
• Process shipping label request
• Perform other duties as needed

Job Qualification Requirements

• Experience in pricing, sourcing, quoting, and deal registrations at a Value Added Reseller within the Channel required
• Excellent communication skills, both written and verbal 
• Possess high-level organization and time-management skills 
• The ability to work quickly and accurately in both independent and team situations 
• Strong computer skills, including Microsoft Office and Excel
• The aptitude for learning new systems and software quickly 
• Financial skills and background 
• The ability to juggle a variety of tasks at the same time 
• Demonstrated consistency in values, principles, and work ethic 

Physical Demands:

• Sit at a computer for up to 8 hours per day
• Keyboarding for 8 hours per day
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients/coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)

• Engage in effective communication via phone and in-person conversations

• Ability to handle both routine and challenging customer interactions

Job Location:

• Hybrid if local to the Tempe, AZ
• Remote if located outside of a reasonable commute
• Mon - Fri 8 am - 5 pm