Norwegian Speaking Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group • Spain • Athens, Attica, Greece
Posted: July 6, 2026
Job Description
Norwegian Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With an extensive network spanning multiple industries and countries, we specialise in placing professionals in roles where their language skills and expertise truly make a difference. At Mercier Consultancy Group, we are committed to supporting every candidate through a seamless, rewarding, and fully guided career transition.
Job Overview
We are currently seeking a motivated and customer-focused Norwegian Speaking Support Specialist to join a dynamic Customer Support Services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Norwegian-speaking professionals looking to build or advance their career in the customer support services industry while enjoying a vibrant international working environment. Whether you are already exploring jobs in Bulgaria or are simply ready for an exciting new chapter abroad, this Norwegian Speaking Support Specialist position in Bulgaria offers everything you need to thrive professionally and personally.
Key Responsibilities
- Deliver high-quality customer support to Norwegian-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of the customer support services industry.
- Handle inbound and outbound customer enquiries efficiently, providing accurate information, timely resolutions, and a consistently positive customer experience.
- Identify, investigate, and resolve customer issues and complaints with empathy, professionalism, and a solution-driven approach.
- Accurately document all customer interactions, case details, and resolutions within the company's CRM system in accordance with established procedures.
- Collaborate closely with internal teams, including technical support and escalation departments, to ensure complex queries are resolved promptly and effectively.
- Monitor customer satisfaction metrics and contribute to continuous improvement initiatives within the customer support services team.
- Stay up to date with product knowledge, service offerings, and company policies to ensure customers always receive accurate and relevant assistance.
- Uphold compliance standards and data protection protocols in all customer-facing communications and internal processes.
- Native or fluent Norwegian language skills, both spoken and written, are essential for this role — Norwegian-speaking candidates are strongly encouraged to apply.
- Valid EU passport (mandatory requirement for this position).
- A solid working proficiency in English to facilitate internal communication and team collaboration.
- Previous experience in customer support services, call centre operations, helpdesk, or a related customer-facing role is advantageous but not strictly required.
- Excellent interpersonal and communication skills with a genuine passion for delivering outstanding customer experiences.
- Strong problem-solving abilities, attention to detail, and the capacity to manage multiple tasks effectively in a fast-paced environment.
- Comfortable working on-site in Sofia, Bulgaria, and open to relocation with the support of our fully paid relocation package.
Additional Content
Norwegian Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With an extensive network spanning multiple industries and countries, we specialise in placing professionals in roles where their language skills and expertise truly make a difference. At Mercier Consultancy Group, we are committed to supporting every candidate through a seamless, rewarding, and fully guided career transition.
Job Overview
We are currently seeking a motivated and customer-focused Norwegian Speaking Support Specialist to join a dynamic Customer Support Services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Norwegian-speaking professionals looking to build or advance their career in the customer support services industry while enjoying a vibrant international working environment. Whether you are already exploring jobs in Bulgaria or are simply ready for an exciting new chapter abroad, this Norwegian Speaking Support Specialist position in Bulgaria offers everything you need to thrive professionally and personally.
Key Responsibilities
- Deliver high-quality customer support to Norwegian-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of the customer support services industry.
- Handle inbound and outbound customer enquiries efficiently, providing accurate information, timely resolutions, and a consistently positive customer experience.
- Identify, investigate, and resolve customer issues and complaints with empathy, professionalism, and a solution-driven approach.
- Accurately document all customer interactions, case details, and resolutions within the company's CRM system in accordance with established procedures.
- Collaborate closely with internal teams, including technical support and escalation departments, to ensure complex queries are resolved promptly and effectively.
- Monitor customer satisfaction metrics and contribute to continuous improvement initiatives within the customer support services team.
- Stay up to date with product knowledge, service offerings, and company policies to ensure customers always receive accurate and relevant assistance.
- Uphold compliance standards and data protection protocols in all customer-facing communications and internal processes.
- Native or fluent Norwegian language skills, both spoken and written, are essential for this role — Norwegian-speaking candidates are strongly encouraged to apply.
- Valid EU passport (mandatory requirement for this position).
- A solid working proficiency in English to facilitate internal communication and team collaboration.
- Previous experience in customer support services, call centre operations, helpdesk, or a related customer-facing role is advantageous but not strictly required.
- Excellent interpersonal and communication skills with a genuine passion for delivering outstanding customer experiences.
- Strong problem-solving abilities, attention to detail, and the capacity to manage multiple tasks effectively in a fast-paced environment.
- Comfortable working on-site in Sofia, Bulgaria, and open to relocation with the support of our fully paid relocation package.