MSC Infrastructure Engineer

eplusinc • Remote, US

No Relocation

Posted: February 4, 2026

Job Description

Overview

*Rotating First and Second Shift*

As a Managed Services Center (MSC) Infrastructure Engineer, you will provide ePlus’ MSC and clientele with Network, Security and Systems support to maximize stability, availability, security, and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide performance improvement feedback.

Your Impact

The essential functions of this position include:

Manage projects and tasks, as assigned, including:
- Tool replacement and upgrades
- Maintain accurate data set in tools
- Deploying new networks
- Integrating tools and authentication methods
- Hardware upgrades and replacements
- Creating and updating documentation
Perform network/systems support in a Managed Services Center environment
Troubleshoot, isolate, and diagnose common problems network/systems problems, either alone or as part of a team
Resolve and manage problems effectively and immediately
Work in a team environment 7x24x365 with the ability to function independently and discretely during rotating shift work
Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution. Follow- through until problems are resolved.
Focus on building your own high-level technical skills including building a strength in coding and automation techniques
Ability to work overnight shifts on a weekly rotating schedule
Ability to work remotely and still provide a professional communication experience

Qualifications

College degree preferred; high school diploma required
1-2 years of networking experience
CCNA upon hire or within 6 months of employment
Experience/training on one or more of the following
- Cisco LAN and WAN Devices
- Fortinet Infrastructure systems
- RHEL Linux
Practical knowledge of Enterprise Networking concepts
Excellent oral and written communications skills
Strong troubleshooting and performance tuning skills
Experience/training on one or more of the following:
- Cisco IOS-XE, IOS-NX
- Fortinet infrastructure devices
- Windows Server and RHEL Linux
CCNA Certification or NSE3 or working towards preferred

Position Specifics

The initial base salary range for this position is expected to be between $24.04 and $33.65 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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