MSC Core Engineer III
eplusinc • Remote, US
Posted: February 4, 2026
Job Description
Overview
*Shift: Monday–Friday: 6AM EST – 3PM EST
As a Managed Services Center (MSC) Tier III Core Engineer, you will provide ePlus’ MSC and clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide critical performance improvement feedback.
Your Impact
The essential functions of this position include:
- Perform network/systems support in a Managed Services Center
- Troubleshoot, isolate and diagnose common problems
- Provide systems support functions for client, which includes design, development, troubleshooting, diagnosis, and problem resolution
- Follow- through until issues are resolved
- Maintain current, high-level technical skills in your field of expertise
- Effectively communicate with both customers and other internal staff
- Thoroughly document troubleshoot and resolve incidents within ticketing system
- Strong attention-to-detail
- Work in a team environment with the ability to function independently
- Participate in on-call
- Manage projects, as assigned
- Ability to multi-task
- Exceptional customer-focused and results-oriented attitude
- Excellent written and verbal communications skills
- Troubleshoot, isolate and diagnose complex network/systems problems, either alone or as part of a team
- Other tasks as necessary
Qualifications
- Active Cisco CCNP Service Provider certification required
- 5+ years of experience in service provider role with knowledge of optics
- Firm understanding of Juniper as it relates to the service provider field
- Adept at using NCS (Cisco, Juniper, and otherwise)
- Proven history of troubleshooting complex network issues
- Familiarity with VRF technology
- Versed in routing protocols such as IS-IS, BGP, OSPF, and MPLS
- Knowledgeable with concepts such as SD-WAN, cloud networking, and network security
- Experience working with ASRs
- Background in current monitoring and management tools such as ServiceNOW
- Proficient in the use of Office 360 products such as Outlook, Word, and Excel
Position Specifics
The base salary range for this position at commencement of employment is expected to be between $110,000 and $150,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
#LI-AC1
#IND1
Additional Content
Overview
*Shift: Monday–Friday: 6AM EST – 3PM EST
As a Managed Services Center (MSC) Tier III Core Engineer, you will provide ePlus’ MSC and clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide critical performance improvement feedback.
Your Impact
The essential functions of this position include:
- Perform network/systems support in a Managed Services Center
- Troubleshoot, isolate and diagnose common problems
- Provide systems support functions for client, which includes design, development, troubleshooting, diagnosis, and problem resolution
- Follow- through until issues are resolved
- Maintain current, high-level technical skills in your field of expertise
- Effectively communicate with both customers and other internal staff
- Thoroughly document troubleshoot and resolve incidents within ticketing system
- Strong attention-to-detail
- Work in a team environment with the ability to function independently
- Participate in on-call
- Manage projects, as assigned
- Ability to multi-task
- Exceptional customer-focused and results-oriented attitude
- Excellent written and verbal communications skills
- Troubleshoot, isolate and diagnose complex network/systems problems, either alone or as part of a team
- Other tasks as necessary
Qualifications
- Active Cisco CCNP Service Provider certification required
- 5+ years of experience in service provider role with knowledge of optics
- Firm understanding of Juniper as it relates to the service provider field
- Adept at using NCS (Cisco, Juniper, and otherwise)
- Proven history of troubleshooting complex network issues
- Familiarity with VRF technology
- Versed in routing protocols such as IS-IS, BGP, OSPF, and MPLS
- Knowledgeable with concepts such as SD-WAN, cloud networking, and network security
- Experience working with ASRs
- Background in current monitoring and management tools such as ServiceNOW
- Proficient in the use of Office 360 products such as Outlook, Word, and Excel
Position Specifics
The base salary range for this position at commencement of employment is expected to be between $110,000 and $150,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
#LI-AC1
#IND1