Medical Virtual Assistant (Primary Care)
Winning Assistants • Philippines
No Relocation
Posted: July 20, 2026
Job Description
Medical Virtual Assistant (Primary Care)
Position Type: Full-time
Work Schedule: Monday to Friday
Work Hours: 8:45 AM – 5:45 PM EST
Workplace: Remote
Preferred Location: Philippines
Salary: $5–$6/hour (depending on experience)
About the Role
Join a primary care practice in Massachusetts as a Medical Virtual Assistant. You'll be the first point of contact for patients, handling phone calls, appointment scheduling, patient coordination, and administrative support while ensuring an excellent patient experience.
Key Responsibilities
Phone Management
- Answer incoming phone calls and manage high call volume
- Handle patient inquiries professionally and efficiently
- Conduct outbound calls
- Handle patient inquiries professionally and efficiently
- Serve as the first point of contact for patients through the Weave phone system
- Escalate or route calls to the appropriate team members when necessary
Appointment Scheduling & Patient Care Coordination
- Schedule, reschedule, and coordinate patient appointments
- Send appointment reminders and follow-up communications
Message Management & Follow-Up
- Manage patient messages, voicemails, and callback requests
- Manage emails and calendars
- Perform insurance verification
- Process prior authorizations
- Handle referral processing
- Complete patient intake and registration
- Perform general administrative and back-office support
- Experience in a primary care or healthcare practice is preferred
- Experience handling high-volume inbound patient calls
- Excellent English communication with a clear, neutral accent
- Professional phone etiquette and strong customer service skills
- Atleast 1 year of experience with patient scheduling, intake, and care coordination
- Knowledge and hands on experience with insurance verification, prior authorizations, and referrals
- Strong organizational and multitasking skills
- Reliable, detail-oriented, and able to work independently
- Experience with eClinicalWorks (ECW) and Weave is preferred (similar EHR experience is welcome)
- Adaptable, proactive, and able to work independently while collaborating with the clinical team
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have at least 1 year of relevant work experience in Medical Virtual Assistant, Frontdesk / Receptionist and / or Patient Care Coordination
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Additional Content
Medical Virtual Assistant (Primary Care)
Position Type: Full-time
Work Schedule: Monday to Friday
Work Hours: 8:45 AM – 5:45 PM EST
Workplace: Remote
Preferred Location: Philippines
Salary: $5–$6/hour (depending on experience)
About the Role
Join a primary care practice in Massachusetts as a Medical Virtual Assistant. You'll be the first point of contact for patients, handling phone calls, appointment scheduling, patient coordination, and administrative support while ensuring an excellent patient experience.
Key Responsibilities
Phone Management
- Answer incoming phone calls and manage high call volume
- Handle patient inquiries professionally and efficiently
- Conduct outbound calls
- Handle patient inquiries professionally and efficiently
- Serve as the first point of contact for patients through the Weave phone system
- Escalate or route calls to the appropriate team members when necessary
Appointment Scheduling & Patient Care Coordination
- Schedule, reschedule, and coordinate patient appointments
- Send appointment reminders and follow-up communications
Message Management & Follow-Up
- Manage patient messages, voicemails, and callback requests
- Manage emails and calendars
- Perform insurance verification
- Process prior authorizations
- Handle referral processing
- Complete patient intake and registration
- Perform general administrative and back-office support
- Experience in a primary care or healthcare practice is preferred
- Experience handling high-volume inbound patient calls
- Excellent English communication with a clear, neutral accent
- Professional phone etiquette and strong customer service skills
- Atleast 1 year of experience with patient scheduling, intake, and care coordination
- Knowledge and hands on experience with insurance verification, prior authorizations, and referrals
- Strong organizational and multitasking skills
- Reliable, detail-oriented, and able to work independently
- Experience with eClinicalWorks (ECW) and Weave is preferred (similar EHR experience is welcome)
- Adaptable, proactive, and able to work independently while collaborating with the clinical team
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have at least 1 year of relevant work experience in Medical Virtual Assistant, Frontdesk / Receptionist and / or Patient Care Coordination
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.