Medical Receptionist & Patient Scheduling Virtual Assistant
Winning Assistants • Philippines
Posted: July 31, 2026
Job Description
Job Title: Medical Receptionist & Patient Scheduling Virtual Assistant
Position Type: Part-Time
Work Hours:
Monday – Wednesday: 9:00 AM – 5:00 PM EST (1-hour unpaid lunch)
Thursday: 9:00 AM – 1:00 PM EST
Total: 25 hours per week
Work Days: Monday – Thursday
Salary: $5–$6 per hour (depending on experience)
Workplace: Remote
About the Role
We are seeking a reliable and compassionate Medical Receptionist & Patient Scheduling Virtual Assistant to support the daily operations of our healthcare practice. This role serves as the first point of contact for patients by answering incoming calls, coordinating appointments, processing prior authorizations, and providing administrative support.
The ideal candidate has excellent communication skills, thrives in a fast-paced medical environment, and is committed to delivering outstanding patient service while helping the practice operate efficiently.
Core Responsibilities
Patient Phone Support (Top Priority)
- Answer and manage incoming patient phone calls promptly and professionally.
- Handle a high volume of incoming calls while maintaining accuracy and professionalism.
Patient Scheduling & Coordination (Top Priority)
- Schedule, reschedule, and coordinate patient appointments.
- Assist with appointment changes and patient scheduling requests.
Prior Authorization Processing (Top Priority)
- Process and submit prior authorization requests.
- Track authorization status and communicate updates as needed.
Administrative Support
- Log all patient names throughout the day and submit the list to the client by the end of each workday.
- Assist with general administrative and office support tasks.
Software & Systems
- NextGen EHR
- Weave VOIP
Experience Requirements
- Healthcare or medical office experience preferred
- Experience working with medical practice operations
- Ability to handle a high volume of incoming calls while multitasking efficiently
- Strong organizational skills and excellent attention to detail
- Professional, friendly, and compassionate phone demeanor
- Familiarity with HIPAA compliance and maintaining patient confidentiality
- Reliable, dependable, and proactive with minimal supervision
- Excellent communication skills and a patient-focused attitude
- Comfortable learning and using NextGen EHR and Weave VOIP systems if not already experienced
Deal Breakers
- Healthcare or medical office experience preferred
- Experience working with medical practice operations
- Ability to handle a high volume of incoming calls while multitasking efficiently
- Strong organizational skills and excellent attention to detail
- Professional, friendly, and compassionate phone demeanor
- Familiarity with HIPAA compliance and maintaining patient confidentiality
- Reliable, dependable, and proactive with minimal supervision
- Excellent communication skills and a patient-focused attitude
- Comfortable learning and using NextGen EHR and Weave VOIP systems if not already experienced
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Additional Content
Job Title: Medical Receptionist & Patient Scheduling Virtual Assistant
Position Type: Part-Time
Work Hours:
Monday – Wednesday: 9:00 AM – 5:00 PM EST (1-hour unpaid lunch)
Thursday: 9:00 AM – 1:00 PM EST
Total: 25 hours per week
Work Days: Monday – Thursday
Salary: $5–$6 per hour (depending on experience)
Workplace: Remote
About the Role
We are seeking a reliable and compassionate Medical Receptionist & Patient Scheduling Virtual Assistant to support the daily operations of our healthcare practice. This role serves as the first point of contact for patients by answering incoming calls, coordinating appointments, processing prior authorizations, and providing administrative support.
The ideal candidate has excellent communication skills, thrives in a fast-paced medical environment, and is committed to delivering outstanding patient service while helping the practice operate efficiently.
Core Responsibilities
Patient Phone Support (Top Priority)
- Answer and manage incoming patient phone calls promptly and professionally.
- Handle a high volume of incoming calls while maintaining accuracy and professionalism.
Patient Scheduling & Coordination (Top Priority)
- Schedule, reschedule, and coordinate patient appointments.
- Assist with appointment changes and patient scheduling requests.
Prior Authorization Processing (Top Priority)
- Process and submit prior authorization requests.
- Track authorization status and communicate updates as needed.
Administrative Support
- Log all patient names throughout the day and submit the list to the client by the end of each workday.
- Assist with general administrative and office support tasks.
Software & Systems
- NextGen EHR
- Weave VOIP
Experience Requirements
- Healthcare or medical office experience preferred
- Experience working with medical practice operations
- Ability to handle a high volume of incoming calls while multitasking efficiently
- Strong organizational skills and excellent attention to detail
- Professional, friendly, and compassionate phone demeanor
- Familiarity with HIPAA compliance and maintaining patient confidentiality
- Reliable, dependable, and proactive with minimal supervision
- Excellent communication skills and a patient-focused attitude
- Comfortable learning and using NextGen EHR and Weave VOIP systems if not already experienced
Deal Breakers
- Healthcare or medical office experience preferred
- Experience working with medical practice operations
- Ability to handle a high volume of incoming calls while multitasking efficiently
- Strong organizational skills and excellent attention to detail
- Professional, friendly, and compassionate phone demeanor
- Familiarity with HIPAA compliance and maintaining patient confidentiality
- Reliable, dependable, and proactive with minimal supervision
- Excellent communication skills and a patient-focused attitude
- Comfortable learning and using NextGen EHR and Weave VOIP systems if not already experienced
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.