Manager, PEO Payroll Implementations
remotecom • Remote-United States
No Relocation
Posted: April 15, 2026
Job Description
What this job can offer you
This role offers the opportunity to manage a critical part of building Remote’s PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global teams. You’ll oversee complex HR, payroll, and compliance environments across multiple states and industries in a fast-moving, scaling environment. You'll help simplify complex People processes and empower modern businesses to expand and thrive—ultimately helping define the future of work. Most importantly, you'll have the chance to make a meaningful impact in the HR tech industry and contribute to Remote’s success as the leading HR platform for global business.
What you bring
- 5+ years of PEO Payroll end to end experience with all states.
- 5+ years of PEO Payroll Customer Implementation experience in a SaaS environment.
- 5+ years team management or customer account management or equivalent experience.
- Advanced knowledge in implementing customer’s payroll structure in multiple states to ensure statutory compliance.
- You are passionate about leading and growing a team.
- Strong knowledge of creating standard operating procedures.
- Critical problem-solving abilities with excellent and empathetic communications skills.
- Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
- Advance experience with scaling processes, automating repetitive tasks and driving metrics to deliver results that will meet or exceed business goals.
- Proficient in using Google Sheets and working in a MacBook Pro environment.
- Not required but is considered a plus if you have a working knowledge of Monday.com, Zendesk, Notion, Slack, Salesforce and Worklio.
- You understand the need and idea to work largely asynchronously.
- It's not required to have experience working remotely, but is considered a plus.
- Required: You must write and speak fluent English.
- Demonstrates strong automation and AI capabilities
Key Responsibilities
- Lead, Manage & Hire a nationally distributed team of PEO Payroll Implementation Specialists; grow & develop the team through coaching and mentorship.
- Own the end-to-end PEO Customer Implementation process of onboarding international customers to the Remote Global Payroll platform to include:
- develop and implement detailed standard operating procedures
- ensuring detailed government payroll compliance regulations are documented
- develop and implement operational processes that scale for large growth and efficiency in a fast paced environment
- track, monitor and continuously improve the team’s performance on key metrics to meet the business goals.
- identify opportunities for efficiencies in the product that create a better user experience.
- Respond and resolve all customer escalations through positive solutions that contribute to high customer retention rates.
- Be the SME for multiple teams across the organization to answer queries and drive knowledge resources.
- Collaborate cohesively with Sales, Customer Experience, Operations, Product & Engineering, Tax & Payments, Finance, Benefits, Vendor Relations and other teams across the organization to provide best in-class onboarding to our new customers and ensure we are compliant with PEO payroll regulations.
Practicals
- You'll report to: Director, Global Payroll Implementation & Experience
- Team: Global Payroll Implementations
- Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; United States
- Start date: As soon as possible
Application process
- Interview with recruiter
- Interview with team members
- Interview with Director, Global Payroll Implementation & Experience
- Bar Raiser Interview
- Prior employment verification check
Additional Content
What this job can offer you
This role offers the opportunity to manage a critical part of building Remote’s PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global teams. You’ll oversee complex HR, payroll, and compliance environments across multiple states and industries in a fast-moving, scaling environment. You'll help simplify complex People processes and empower modern businesses to expand and thrive—ultimately helping define the future of work. Most importantly, you'll have the chance to make a meaningful impact in the HR tech industry and contribute to Remote’s success as the leading HR platform for global business.
What you bring
- 5+ years of PEO Payroll end to end experience with all states.
- 5+ years of PEO Payroll Customer Implementation experience in a SaaS environment.
- 5+ years team management or customer account management or equivalent experience.
- Advanced knowledge in implementing customer’s payroll structure in multiple states to ensure statutory compliance.
- You are passionate about leading and growing a team.
- Strong knowledge of creating standard operating procedures.
- Critical problem-solving abilities with excellent and empathetic communications skills.
- Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
- Advance experience with scaling processes, automating repetitive tasks and driving metrics to deliver results that will meet or exceed business goals.
- Proficient in using Google Sheets and working in a MacBook Pro environment.
- Not required but is considered a plus if you have a working knowledge of Monday.com, Zendesk, Notion, Slack, Salesforce and Worklio.
- You understand the need and idea to work largely asynchronously.
- It's not required to have experience working remotely, but is considered a plus.
- Required: You must write and speak fluent English.
- Demonstrates strong automation and AI capabilities
Key Responsibilities
- Lead, Manage & Hire a nationally distributed team of PEO Payroll Implementation Specialists; grow & develop the team through coaching and mentorship.
- Own the end-to-end PEO Customer Implementation process of onboarding international customers to the Remote Global Payroll platform to include:
- develop and implement detailed standard operating procedures
- ensuring detailed government payroll compliance regulations are documented
- develop and implement operational processes that scale for large growth and efficiency in a fast paced environment
- track, monitor and continuously improve the team’s performance on key metrics to meet the business goals.
- identify opportunities for efficiencies in the product that create a better user experience.
- Respond and resolve all customer escalations through positive solutions that contribute to high customer retention rates.
- Be the SME for multiple teams across the organization to answer queries and drive knowledge resources.
- Collaborate cohesively with Sales, Customer Experience, Operations, Product & Engineering, Tax & Payments, Finance, Benefits, Vendor Relations and other teams across the organization to provide best in-class onboarding to our new customers and ensure we are compliant with PEO payroll regulations.
Practicals
- You'll report to: Director, Global Payroll Implementation & Experience
- Team: Global Payroll Implementations
- Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; United States
- Start date: As soon as possible
Application process
- Interview with recruiter
- Interview with team members
- Interview with Director, Global Payroll Implementation & Experience
- Bar Raiser Interview
- Prior employment verification check