Logistics & Operations Assistant (Afternoon Shift)
Valatam • Guatemala • El Salvador
Posted: August 13, 2026
Job Description
About Valatam
We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.
About the Role
You are the right fit for this role if you thrive in fast-paced, high-volume environments and can independently manage administrative and operational tasks with a strong attention to detail. This is a 100% remote, full-time position supporting a growing company in the commercial services industry across multiple departments, including Operations, Billing, and Customer Communication. Working hours: 6:00 AM – 2:00 PM PST (9:00 AM – 6:00 PM EST)
Key Responsibilities
- Execute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines.
- Maintain accurate data entry and update records in CRM and internal systems.
- Respond to customer and internal inquiries via email and chat in a professional and timely manner.
- Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly.
- Ensure customer files, notes, and records remain organized and accessible at all times.
- Prepare clear, error-free customer-facing documentation and reports.
- Identify potential issues or delays and escalate them to the appropriate coordinator.
- Other similar or related tasks.
- Fluent English (C1/C2) and Spanish.
- 2 – 5 years of experience in operations, administrative support, or customer-facing roles.
- Comfortable working with minimal supervision and managing multiple priorities simultaneously.
- Ability to make light decisions and adapt to partially documented or evolving workflows.
- Experience with Asana, Notion, Trello, or similar project management tools is a plus.
- Proficiency with Google Workspace and Microsoft Office.
- Excellent communication and problem-solving skills.
- Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
- Bachelor's or Associate's degree preferred.
Additional Content
About Valatam
We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.
About the Role
You are the right fit for this role if you thrive in fast-paced, high-volume environments and can independently manage administrative and operational tasks with a strong attention to detail. This is a 100% remote, full-time position supporting a growing company in the commercial services industry across multiple departments, including Operations, Billing, and Customer Communication. Working hours: 6:00 AM – 2:00 PM PST (9:00 AM – 6:00 PM EST)
Key Responsibilities
- Execute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines.
- Maintain accurate data entry and update records in CRM and internal systems.
- Respond to customer and internal inquiries via email and chat in a professional and timely manner.
- Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly.
- Ensure customer files, notes, and records remain organized and accessible at all times.
- Prepare clear, error-free customer-facing documentation and reports.
- Identify potential issues or delays and escalate them to the appropriate coordinator.
- Other similar or related tasks.
- Fluent English (C1/C2) and Spanish.
- 2 – 5 years of experience in operations, administrative support, or customer-facing roles.
- Comfortable working with minimal supervision and managing multiple priorities simultaneously.
- Ability to make light decisions and adapt to partially documented or evolving workflows.
- Experience with Asana, Notion, Trello, or similar project management tools is a plus.
- Proficiency with Google Workspace and Microsoft Office.
- Excellent communication and problem-solving skills.
- Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
- Bachelor's or Associate's degree preferred.