Lead Domain Engineering Specialist
veeamsoftware • Remote, United States
Posted: April 15, 2026
Job Description
About the Role
As a Lead Domain Engineering Specialist, you will drive successful onboarding, adoption, and long-term value for customers using Veeam Data Cloud solutions across Microsoft 365, Entra ID, Salesforce, and Azure. You’ll act as a trusted technical partner, helping customers achieve their business outcomes while representing their needs internally. This role combines deep technical expertise with customer advocacy to deliver an exceptional post-sales experience at scale.
What You’ll Do
- Lead the onboarding and adoption of Veeam Data Cloud workloads for customers across multiple geographies and levels of complexity
- Serve as a technical product expert for Veeam SaaS solutions, supporting customers and internal teams as needed
- Monitor customer health by analyzing telemetry and usage data, proactively identifying risks and escalating when necessary
- Collaborate with post-sales, product, and cross-functional teams to improve customer outcomes and experiences
- Align Veeam solutions to customer business objectives and use cases to maximize value realization
- Provide structured feedback to Product Management on feature gaps and limitations impacting adoption and growth
- Develop and maintain internal documentation and contribute to continuous process improvement
Technologies You’ll Work With
- Microsoft 365
- Microsoft Entra ID
- Microsoft Azure
- Salesforce
- ServiceNow
- Veeam Data Cloud and SaaS platforms
What You’ll Bring
- 10+ years of experience in technical success, customer success, or a related post-sales discipline
- Strong expertise in Microsoft 365 environments, cloud platforms, and hyperscale technologies
- Demonstrated ability to analyze customer success metrics, usage trends, and growth indicators
- Excellent communication skills with a customer-focused, empathetic approach to problem-solving
- Experience collaborating with cross-functional and global teams
- Adaptability in a fast-paced, evolving role and environment
- General knowledge of supporting infrastructure such as servers, storage, and networking
Bonus Skills
- Experience using ServiceNow and Salesforce in a customer-facing environment
- Bilingual fluency in English and Spanish
- Prior experience supporting SaaS products and enterprise customers globally
- Interest in driving product adoption, customer advocacy, and scalable success programs
- Comfort working remotely, with up to 20% travel
Additional Content
About the Role
As a Lead Domain Engineering Specialist, you will drive successful onboarding, adoption, and long-term value for customers using Veeam Data Cloud solutions across Microsoft 365, Entra ID, Salesforce, and Azure. You’ll act as a trusted technical partner, helping customers achieve their business outcomes while representing their needs internally. This role combines deep technical expertise with customer advocacy to deliver an exceptional post-sales experience at scale.
What You’ll Do
- Lead the onboarding and adoption of Veeam Data Cloud workloads for customers across multiple geographies and levels of complexity
- Serve as a technical product expert for Veeam SaaS solutions, supporting customers and internal teams as needed
- Monitor customer health by analyzing telemetry and usage data, proactively identifying risks and escalating when necessary
- Collaborate with post-sales, product, and cross-functional teams to improve customer outcomes and experiences
- Align Veeam solutions to customer business objectives and use cases to maximize value realization
- Provide structured feedback to Product Management on feature gaps and limitations impacting adoption and growth
- Develop and maintain internal documentation and contribute to continuous process improvement
Technologies You’ll Work With
- Microsoft 365
- Microsoft Entra ID
- Microsoft Azure
- Salesforce
- ServiceNow
- Veeam Data Cloud and SaaS platforms
What You’ll Bring
- 10+ years of experience in technical success, customer success, or a related post-sales discipline
- Strong expertise in Microsoft 365 environments, cloud platforms, and hyperscale technologies
- Demonstrated ability to analyze customer success metrics, usage trends, and growth indicators
- Excellent communication skills with a customer-focused, empathetic approach to problem-solving
- Experience collaborating with cross-functional and global teams
- Adaptability in a fast-paced, evolving role and environment
- General knowledge of supporting infrastructure such as servers, storage, and networking
Bonus Skills
- Experience using ServiceNow and Salesforce in a customer-facing environment
- Bilingual fluency in English and Spanish
- Prior experience supporting SaaS products and enterprise customers globally
- Interest in driving product adoption, customer advocacy, and scalable success programs
- Comfort working remotely, with up to 20% travel