Italian Speaking Customer Service for Ride-Sharing Platform - Work In Greece
Mercier Consultancy • Spain • Greece
Posted: March 1, 2026
Job Description
Mercier Consultancy is thrilled to offer an opportunity for an Italian Speaking Customer Service Representative for our Client's Ride-Sharing Platform, operating in Greece. In this engaging role, you will provide exceptional support to our Italian-speaking customers as they utilize our innovative ride-sharing services.
Your fluency in Italian will be essential in addressing inquiries, resolving issues, and ensuring a smooth experience for users of the platform. You'll be instrumental in helping customers navigate our app, handle ride requests, and manage any concerns they may have.
Responsibilities
- Provide high-quality customer service in Italian through phone, email, and chat channels
- Assist users with ride requests, cancellations, and inquiries about service features
- Effectively resolve customer issues, ensuring satisfaction and retention
- Document customer interactions accurately in our CRM system
- Collaborate with internal teams to solve complex issues and enhance user experience
- Gather customer feedback to contribute to service improvements
- Stay informed about industry trends and platform updates to provide knowledgeable assistance
- Fluency in Italian and English, with strong verbal and written communication skills
- Excellent customer service abilities and a commitment to problem-solving
- Prior experience in customer service, especially in technology or transport industries, is preferred
- Able to handle multiple customer inquiries efficiently
- Detail-oriented with strong organizational skills
- Passion for technology and helping customers with innovative solutions
- Familiarity with customer support software and CRM systems is a plus
Additional Content
Mercier Consultancy is thrilled to offer an opportunity for an Italian Speaking Customer Service Representative for our Client's Ride-Sharing Platform, operating in Greece. In this engaging role, you will provide exceptional support to our Italian-speaking customers as they utilize our innovative ride-sharing services.
Your fluency in Italian will be essential in addressing inquiries, resolving issues, and ensuring a smooth experience for users of the platform. You'll be instrumental in helping customers navigate our app, handle ride requests, and manage any concerns they may have.
Responsibilities
- Provide high-quality customer service in Italian through phone, email, and chat channels
- Assist users with ride requests, cancellations, and inquiries about service features
- Effectively resolve customer issues, ensuring satisfaction and retention
- Document customer interactions accurately in our CRM system
- Collaborate with internal teams to solve complex issues and enhance user experience
- Gather customer feedback to contribute to service improvements
- Stay informed about industry trends and platform updates to provide knowledgeable assistance
- Fluency in Italian and English, with strong verbal and written communication skills
- Excellent customer service abilities and a commitment to problem-solving
- Prior experience in customer service, especially in technology or transport industries, is preferred
- Able to handle multiple customer inquiries efficiently
- Detail-oriented with strong organizational skills
- Passion for technology and helping customers with innovative solutions
- Familiarity with customer support software and CRM systems is a plus