Italian Speaking Customer Service for Automotive Company - Work In Greece
Mercier Consultancy Group • Italy
Posted: February 8, 2026
Job Description
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Automotive Company, located in Greece. This role is perfect for individuals who are passionate about the automotive industry and committed to providing stellar service to customers. As a representative, you will assist clients in Italian, addressing their inquiries and enhancing their overall experience with the brand.
Key Responsibilities
- Manage customer inquiries related to automotive products, services, maintenance, and warranty information via phone, email, and chat in Italian.
- Provide accurate and comprehensive information regarding vehicle features, specifications, and offers.
- Assist customers with appointment scheduling for service and maintenance needs.
- Resolve customer complaints efficiently while ensuring a high level of satisfaction.
- Document all customer interactions in the CRM system for accurate tracking and follow-up.
- Collaborate with sales and technical teams to improve service delivery and meet customer expectations.
- Stay informed about automotive trends and company updates to provide relevant assistance.
- Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
- Previous experience in customer service, preferably within the automotive or related industries.
- Strong communication skills with a friendly and approachable demeanor.
- Ability to handle inquiries and complaints effectively while maintaining professionalism.
- Excellent organizational skills with the capacity to manage multiple tasks in a fast-paced environment.
- Familiarity with automotive terminology and customer relationship management (CRM) systems is desirable.
- Willingness to work flexible hours, including weekends and holidays, as needed.
- Relocation to Greece is required for this position.
Additional Content
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Automotive Company, located in Greece. This role is perfect for individuals who are passionate about the automotive industry and committed to providing stellar service to customers. As a representative, you will assist clients in Italian, addressing their inquiries and enhancing their overall experience with the brand.
Key Responsibilities
- Manage customer inquiries related to automotive products, services, maintenance, and warranty information via phone, email, and chat in Italian.
- Provide accurate and comprehensive information regarding vehicle features, specifications, and offers.
- Assist customers with appointment scheduling for service and maintenance needs.
- Resolve customer complaints efficiently while ensuring a high level of satisfaction.
- Document all customer interactions in the CRM system for accurate tracking and follow-up.
- Collaborate with sales and technical teams to improve service delivery and meet customer expectations.
- Stay informed about automotive trends and company updates to provide relevant assistance.
- Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
- Previous experience in customer service, preferably within the automotive or related industries.
- Strong communication skills with a friendly and approachable demeanor.
- Ability to handle inquiries and complaints effectively while maintaining professionalism.
- Excellent organizational skills with the capacity to manage multiple tasks in a fast-paced environment.
- Familiarity with automotive terminology and customer relationship management (CRM) systems is desirable.
- Willingness to work flexible hours, including weekends and holidays, as needed.
- Relocation to Greece is required for this position.